Implementing Intranet 2.0: A study of knowledge requirements for external consultants in enterprise systems.
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| Title: | Implementing Intranet 2.0: A study of knowledge requirements for external consultants in enterprise systems. |
|---|---|
| Authors: | Hustad, Eli1 eli.hustad@uia.no, Vikstøl, Thomas2 |
| Source: | Interdisciplinarity in Engineering. 2014, Vol. 16, p694-703. 10p. |
| Subjects: | Intranet programming, Organizational structure, IBM ES/9000 computers, World Wide Web, Web 2.0 research |
| Abstract: | This paper reports on a case study focusing on intranet implementation projects seen from a consultancy lens. SharePoint is an Intranet 2.0 platform which is a user-centric system based on functionalities adapted from Web 2.0 technologies. Intranet implementation projects are accompanied by a complex socio-technical organizational environment, and require changes in organizational structure and culture. While former studies mainly have focused on challenges seen from the implementing organization's perspective, this study focuses on the experiences from external consultants working with implementation projects and the challenges they need to confront. Our study identifies required knowledge and roles to be undertaken by external consultants working in enterprise systems' (ES) implementation projects with a special attention towards intranet projects. We present a framework comprising required knowledge and roles to be undertaken by the consultants to succeed in their efforts of implementing intranet systems. Findings demonstrate that the consultants had to possess a wide range of knowledge in addition to master several roles during an intranet project. Technical knowledge, organizational knowledge and knowledge about the endusers were required, and roles such as project manager, system developer, advisor and knowledge broker were essential and had to be mastered. Our study contributes to understand the different roles enterprise systems professionals need to have a command of, and the diversity of knowledge they need to possess during enterprise-wide implementation projects. [ABSTRACT FROM AUTHOR] |
| Copyright of Interdisciplinarity in Engineering is the property of University of Medicine, Pharmacy, Sciences and Technology of Tîrgu Mures and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 102707702 AccessLevel: 6 PubType: Conference PubTypeId: conference PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Implementing Intranet 2.0: A study of knowledge requirements for external consultants in enterprise systems. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Hustad%2C+Eli%22">Hustad, Eli</searchLink><relatesTo>1</relatesTo><i> eli.hustad@uia.no</i><br /><searchLink fieldCode="AR" term="%22Vikstøl%2C+Thomas%22">Vikstøl, Thomas</searchLink><relatesTo>2</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Interdisciplinarity+in+Engineering%22">Interdisciplinarity in Engineering</searchLink>. 2014, Vol. 16, p694-703. 10p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Intranet+programming%22">Intranet programming</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+structure%22">Organizational structure</searchLink><br /><searchLink fieldCode="DE" term="%22IBM+ES%2F9000+computers%22">IBM ES/9000 computers</searchLink><br /><searchLink fieldCode="DE" term="%22World+Wide+Web%22">World Wide Web</searchLink><br /><searchLink fieldCode="DE" term="%22Web+2%2E0+research%22">Web 2.0 research</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: This paper reports on a case study focusing on intranet implementation projects seen from a consultancy lens. SharePoint is an Intranet 2.0 platform which is a user-centric system based on functionalities adapted from Web 2.0 technologies. Intranet implementation projects are accompanied by a complex socio-technical organizational environment, and require changes in organizational structure and culture. While former studies mainly have focused on challenges seen from the implementing organization's perspective, this study focuses on the experiences from external consultants working with implementation projects and the challenges they need to confront. Our study identifies required knowledge and roles to be undertaken by external consultants working in enterprise systems' (ES) implementation projects with a special attention towards intranet projects. We present a framework comprising required knowledge and roles to be undertaken by the consultants to succeed in their efforts of implementing intranet systems. Findings demonstrate that the consultants had to possess a wide range of knowledge in addition to master several roles during an intranet project. Technical knowledge, organizational knowledge and knowledge about the endusers were required, and roles such as project manager, system developer, advisor and knowledge broker were essential and had to be mastered. Our study contributes to understand the different roles enterprise systems professionals need to have a command of, and the diversity of knowledge they need to possess during enterprise-wide implementation projects. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Interdisciplinarity in Engineering is the property of University of Medicine, Pharmacy, Sciences and Technology of Tîrgu Mures and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1016/j.protcy.2014.10.018 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 694 Subjects: – SubjectFull: Intranet programming Type: general – SubjectFull: Organizational structure Type: general – SubjectFull: IBM ES/9000 computers Type: general – SubjectFull: World Wide Web Type: general – SubjectFull: Web 2.0 research Type: general Titles: – TitleFull: Implementing Intranet 2.0: A study of knowledge requirements for external consultants in enterprise systems. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Hustad, Eli – PersonEntity: Name: NameFull: Vikstøl, Thomas IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: 2014 Type: published Y: 2014 Identifiers: – Type: issn-print Value: 22850945 Numbering: – Type: volume Value: 16 Titles: – TitleFull: Interdisciplinarity in Engineering Type: main |
| ResultId | 1 |
