Towards sustainable consumption: Keys to communication for improving trust in organic foods.
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| Title: | Towards sustainable consumption: Keys to communication for improving trust in organic foods. |
|---|---|
| Authors: | Vega-Zamora, Manuela1 mvega@ujaen.es, Torres-Ruiz, Francisco José1 ftorres@ujaen.es, Parras-Rosa, Manuel1 mparras@ujaen.es |
| Source: | Journal of Cleaner Production. Apr2019, Vol. 216, p511-519. 9p. |
| Subjects: | Sustainable development, Organic foods, Food consumption, Communication strategies, Trust |
| Abstract: | Abstract Lack of trust is thought to be one of the most significant barriers to the consumption of organic foods, which is an important dimension of sustainable behaviour. Building trust in organic foods is the central objective of this paper. Based on information processing models focusing on what message to transmit and how, and on the premise that to improve trust, two different dimensions (functionality and authenticity) must be managed simultaneously, this paper analyzes the comparative effectiveness of different combinations of message arguments, forms of appeal and sources on consumer trust. To this end, an experiment was designed with a total of 800 participants, in which 36 different treatments were tested. The results show strong interactions between the three variables considered and suggest that the most effective combinations for building trust are: the health argument put across by an expert, the authenticity argument transmitted by a producers' union, the elitist argument made by an expert and lastly, the social argument transmitted by a public authority, using an emotional form of appeal in all four cases. These results serve to complete the previous literature on the subject, in which communication activities are recommended but the questions of what to say, how to say it and who should say it are not specifically addressed. Graphical abstract Image 1 Highlights • Two useful dimensions for studying and managing trust: functionality and authenticity. • Clear influences on trust building of message source, argument and form of appeal. • Best messages are interactions with health, authenticity, social or elitism arguments. • Best message combination is emotional appeal with congruent argument and source. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Cleaner Production is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 134664180 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Towards sustainable consumption: Keys to communication for improving trust in organic foods. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Vega-Zamora%2C+Manuela%22">Vega-Zamora, Manuela</searchLink><relatesTo>1</relatesTo><i> mvega@ujaen.es</i><br /><searchLink fieldCode="AR" term="%22Torres-Ruiz%2C+Francisco+José%22">Torres-Ruiz, Francisco José</searchLink><relatesTo>1</relatesTo><i> ftorres@ujaen.es</i><br /><searchLink fieldCode="AR" term="%22Parras-Rosa%2C+Manuel%22">Parras-Rosa, Manuel</searchLink><relatesTo>1</relatesTo><i> mparras@ujaen.es</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+Cleaner+Production%22">Journal of Cleaner Production</searchLink>. Apr2019, Vol. 216, p511-519. 9p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Sustainable+development%22">Sustainable development</searchLink><br /><searchLink fieldCode="DE" term="%22Organic+foods%22">Organic foods</searchLink><br /><searchLink fieldCode="DE" term="%22Food+consumption%22">Food consumption</searchLink><br /><searchLink fieldCode="DE" term="%22Communication+strategies%22">Communication strategies</searchLink><br /><searchLink fieldCode="DE" term="%22Trust%22">Trust</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Abstract Lack of trust is thought to be one of the most significant barriers to the consumption of organic foods, which is an important dimension of sustainable behaviour. Building trust in organic foods is the central objective of this paper. Based on information processing models focusing on what message to transmit and how, and on the premise that to improve trust, two different dimensions (functionality and authenticity) must be managed simultaneously, this paper analyzes the comparative effectiveness of different combinations of message arguments, forms of appeal and sources on consumer trust. To this end, an experiment was designed with a total of 800 participants, in which 36 different treatments were tested. The results show strong interactions between the three variables considered and suggest that the most effective combinations for building trust are: the health argument put across by an expert, the authenticity argument transmitted by a producers' union, the elitist argument made by an expert and lastly, the social argument transmitted by a public authority, using an emotional form of appeal in all four cases. These results serve to complete the previous literature on the subject, in which communication activities are recommended but the questions of what to say, how to say it and who should say it are not specifically addressed. Graphical abstract Image 1 Highlights • Two useful dimensions for studying and managing trust: functionality and authenticity. • Clear influences on trust building of message source, argument and form of appeal. • Best messages are interactions with health, authenticity, social or elitism arguments. • Best message combination is emotional appeal with congruent argument and source. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of Cleaner Production is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1016/j.jclepro.2018.12.129 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 9 StartPage: 511 Subjects: – SubjectFull: Sustainable development Type: general – SubjectFull: Organic foods Type: general – SubjectFull: Food consumption Type: general – SubjectFull: Communication strategies Type: general – SubjectFull: Trust Type: general Titles: – TitleFull: Towards sustainable consumption: Keys to communication for improving trust in organic foods. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Vega-Zamora, Manuela – PersonEntity: Name: NameFull: Torres-Ruiz, Francisco José – PersonEntity: Name: NameFull: Parras-Rosa, Manuel IsPartOfRelationships: – BibEntity: Dates: – D: 10 M: 04 Text: Apr2019 Type: published Y: 2019 Identifiers: – Type: issn-print Value: 09596526 Numbering: – Type: volume Value: 216 Titles: – TitleFull: Journal of Cleaner Production Type: main |
| ResultId | 1 |
