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Social media in operations and supply chain management: State-of-the-Art and research directions.

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Title: Social media in operations and supply chain management: State-of-the-Art and research directions.
Authors: Huang, Shupeng1 (AUTHOR) huangs18@cardiff.ac.uk, Potter, Andrew1 (AUTHOR), Eyers, Daniel1 (AUTHOR)
Source: International Journal of Production Research. Mar2020, Vol. 58 Issue 6, p1893-1925. 33p. 4 Diagrams, 3 Charts, 4 Graphs.
Subjects: Supply chain management, Reverse logistics, Social media, Online social networks, Social media in education, Inventory control
Abstract: Recently, industrial and academic communities in the operations and supply chain management (OSCM) field are paying increasing attention to social media. However, the value of social media in OSCM is quite unclear, and more investigations are still needed. To pave the way for directed future research, this paper systematically reviewed and synthesised 152 peer-review journal papers to identify research focus and gaps in this area, supported by an appropriate conceptual framework. The result reveals that the research interests in this area have increased dramatically within the last decade across various industries and regions. Different companies' OSCM activities, such as sourcing and delivery, can benefit from employment of social media. This paper also indicates that future research can explore the value of social media in sourcing, delivery, product return and reverse logistics, forecasting and inventory management, and product development and production. [ABSTRACT FROM AUTHOR]
Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Label: Title
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  Data: Social media in operations and supply chain management: State-of-the-Art and research directions.
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  Data: <searchLink fieldCode="AR" term="%22Huang%2C+Shupeng%22">Huang, Shupeng</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> huangs18@cardiff.ac.uk</i><br /><searchLink fieldCode="AR" term="%22Potter%2C+Andrew%22">Potter, Andrew</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Eyers%2C+Daniel%22">Eyers, Daniel</searchLink><relatesTo>1</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Production+Research%22">International Journal of Production Research</searchLink>. Mar2020, Vol. 58 Issue 6, p1893-1925. 33p. 4 Diagrams, 3 Charts, 4 Graphs.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Supply+chain+management%22">Supply chain management</searchLink><br /><searchLink fieldCode="DE" term="%22Reverse+logistics%22">Reverse logistics</searchLink><br /><searchLink fieldCode="DE" term="%22Social+media%22">Social media</searchLink><br /><searchLink fieldCode="DE" term="%22Online+social+networks%22">Online social networks</searchLink><br /><searchLink fieldCode="DE" term="%22Social+media+in+education%22">Social media in education</searchLink><br /><searchLink fieldCode="DE" term="%22Inventory+control%22">Inventory control</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Recently, industrial and academic communities in the operations and supply chain management (OSCM) field are paying increasing attention to social media. However, the value of social media in OSCM is quite unclear, and more investigations are still needed. To pave the way for directed future research, this paper systematically reviewed and synthesised 152 peer-review journal papers to identify research focus and gaps in this area, supported by an appropriate conceptual framework. The result reveals that the research interests in this area have increased dramatically within the last decade across various industries and regions. Different companies' OSCM activities, such as sourcing and delivery, can benefit from employment of social media. This paper also indicates that future research can explore the value of social media in sourcing, delivery, product return and reverse logistics, forecasting and inventory management, and product development and production. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1080/00207543.2019.1702228
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      – Code: eng
        Text: English
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        PageCount: 33
        StartPage: 1893
    Subjects:
      – SubjectFull: Supply chain management
        Type: general
      – SubjectFull: Reverse logistics
        Type: general
      – SubjectFull: Social media
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      – SubjectFull: Online social networks
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      – SubjectFull: Social media in education
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      – SubjectFull: Inventory control
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              Text: Mar2020
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