APA (7th ed.) Citation

Kumar, P., Mokha, A. K., & Pattnaik, S. C. (2022). Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: Evidence from the banking industry. Benchmarking: An International Journal, 29(2), 551. https://doi.org/10.1108/BIJ-10-2020-0528

Chicago Style (17th ed.) Citation

Kumar, Pushpender, Anupreet Kaur Mokha, and Subash Chandra Pattnaik. "Electronic Customer Relationship Management (E-CRM), Customer Experience and Customer Satisfaction: Evidence from the Banking Industry." Benchmarking: An International Journal 29, no. 2 (2022): 551. https://doi.org/10.1108/BIJ-10-2020-0528.

MLA (9th ed.) Citation

Kumar, Pushpender, et al. "Electronic Customer Relationship Management (E-CRM), Customer Experience and Customer Satisfaction: Evidence from the Banking Industry." Benchmarking: An International Journal, vol. 29, no. 2, 2022, p. 551, https://doi.org/10.1108/BIJ-10-2020-0528.