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Determining the source of human-system errors in manual order picking with respect to human factors.

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Title: Determining the source of human-system errors in manual order picking with respect to human factors.
Authors: Setayesh, Azin1 (AUTHOR), Grosse, Eric H.2 (AUTHOR) eric.grosse@uni-saarland.de, Glock, Christoph H.3 (AUTHOR), Neumann, W. Patrick1 (AUTHOR)
Source: International Journal of Production Research. Oct2022, Vol. 60 Issue 20, p6350-6372. 23p. 2 Diagrams, 9 Charts, 5 Graphs.
Subjects: Failure mode & effects analysis, Mental fatigue, Order picking systems, Systems design
Abstract: Order picking (OP) is a time- and labour-intensive operation in which human-system errors can lead to deficiencies in quality. This study aimed to identify human factors-related failure modes that cause human-system errors and quality deficits in OP. We conducted a systematic literature review and qualitative interviews with 38 order pickers employed by 14 different companies in four countries. The literature review found 46 papers that identified eight different failure modes related to OP system design: physical workload, physical fatigue, mental fatigue, complexity, memory demand, vision, hearing, and motivation. The interview results confirmed many of the same factors noted in the literature review but also identified communication and supervision failure modes that had not been addressed before. The results illustrate human factors-related failure modes linked to OP system design, operation, and management that ultimately increase quality deficits and pick errors. Further research on human factors and OP system design interaction is warranted, as no assessment tool has been found to support engineers and managers seeking to improve system designs to reduce pick errors. [ABSTRACT FROM AUTHOR]
Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Determining the source of human-system errors in manual order picking with respect to human factors.
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  Data: <searchLink fieldCode="AR" term="%22Setayesh%2C+Azin%22">Setayesh, Azin</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Grosse%2C+Eric+H%2E%22">Grosse, Eric H.</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> eric.grosse@uni-saarland.de</i><br /><searchLink fieldCode="AR" term="%22Glock%2C+Christoph+H%2E%22">Glock, Christoph H.</searchLink><relatesTo>3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Neumann%2C+W%2E+Patrick%22">Neumann, W. Patrick</searchLink><relatesTo>1</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22International+Journal+of+Production+Research%22">International Journal of Production Research</searchLink>. Oct2022, Vol. 60 Issue 20, p6350-6372. 23p. 2 Diagrams, 9 Charts, 5 Graphs.
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  Data: <searchLink fieldCode="DE" term="%22Failure+mode+%26+effects+analysis%22">Failure mode & effects analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Mental+fatigue%22">Mental fatigue</searchLink><br /><searchLink fieldCode="DE" term="%22Order+picking+systems%22">Order picking systems</searchLink><br /><searchLink fieldCode="DE" term="%22Systems+design%22">Systems design</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Order picking (OP) is a time- and labour-intensive operation in which human-system errors can lead to deficiencies in quality. This study aimed to identify human factors-related failure modes that cause human-system errors and quality deficits in OP. We conducted a systematic literature review and qualitative interviews with 38 order pickers employed by 14 different companies in four countries. The literature review found 46 papers that identified eight different failure modes related to OP system design: physical workload, physical fatigue, mental fatigue, complexity, memory demand, vision, hearing, and motivation. The interview results confirmed many of the same factors noted in the literature review but also identified communication and supervision failure modes that had not been addressed before. The results illustrate human factors-related failure modes linked to OP system design, operation, and management that ultimately increase quality deficits and pick errors. Further research on human factors and OP system design interaction is warranted, as no assessment tool has been found to support engineers and managers seeking to improve system designs to reduce pick errors. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of International Journal of Production Research is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1080/00207543.2021.1991022
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      – Code: eng
        Text: English
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      – SubjectFull: Mental fatigue
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      – SubjectFull: Order picking systems
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              Text: Oct2022
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