Exploring an automated method for the analysis of virtual reference interactions.
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| Title: | Exploring an automated method for the analysis of virtual reference interactions. |
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| Authors: | Turp, Clara1 clara.turp@mcgill.ca, Hervieux, Sandy1 sandy.hervieux@mcgill.ca |
| Source: | Reference Services Review. 2024, Vol. 52 Issue 2, p247-256. 10p. |
| Subjects: | Electronic reference services (Libraries), Librarians, Academic libraries, College campuses, Content analysis |
| Abstract: | Purpose: This study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat. Design/methodology/approach: The authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts. Findings: They discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations. Originality/value: This study highlights a new methodology for transcript analysis. [ABSTRACT FROM AUTHOR] |
| Copyright of Reference Services Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 178091476 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Exploring an automated method for the analysis of virtual reference interactions. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Turp%2C+Clara%22">Turp, Clara</searchLink><relatesTo>1</relatesTo><i> clara.turp@mcgill.ca</i><br /><searchLink fieldCode="AR" term="%22Hervieux%2C+Sandy%22">Hervieux, Sandy</searchLink><relatesTo>1</relatesTo><i> sandy.hervieux@mcgill.ca</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Reference+Services+Review%22">Reference Services Review</searchLink>. 2024, Vol. 52 Issue 2, p247-256. 10p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br /><searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+libraries%22">Academic libraries</searchLink><br /><searchLink fieldCode="DE" term="%22College+campuses%22">College campuses</searchLink><br /><searchLink fieldCode="DE" term="%22Content+analysis%22">Content analysis</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Purpose: This study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat. Design/methodology/approach: The authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts. Findings: They discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations. Originality/value: This study highlights a new methodology for transcript analysis. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Reference Services Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=egs&AN=178091476 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1108/RSR-05-2023-0050 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 247 Subjects: – SubjectFull: Electronic reference services (Libraries) Type: general – SubjectFull: Librarians Type: general – SubjectFull: Academic libraries Type: general – SubjectFull: College campuses Type: general – SubjectFull: Content analysis Type: general Titles: – TitleFull: Exploring an automated method for the analysis of virtual reference interactions. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Turp, Clara – PersonEntity: Name: NameFull: Hervieux, Sandy IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 04 Text: 2024 Type: published Y: 2024 Identifiers: – Type: issn-print Value: 00907324 Numbering: – Type: volume Value: 52 – Type: issue Value: 2 Titles: – TitleFull: Reference Services Review Type: main |
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