A Comparative Study of Heuristic Evaluation and Cognitive Walkthrough: An E-Government Usability Assessment Case Study.
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| Title: | A Comparative Study of Heuristic Evaluation and Cognitive Walkthrough: An E-Government Usability Assessment Case Study. |
|---|---|
| Authors: | Alshabib, Asra1,2 (AUTHOR) g202114090@kfupm.edu.sa, Alakkas, Noor1,2 (AUTHOR) g202114210@kfupm.edu.sa, Hassine, Jameleddine1,3 (AUTHOR) jhassine@kfupm.edu.sa |
| Source: | Arabian Journal for Science & Engineering (Springer Science & Business Media B.V. ). May2025, Vol. 50 Issue 10, p7801-7830. 30p. |
| Subjects: | Systems software, Mobile apps, Evaluation methodology, Test methods, Internet in public administration |
| Abstract: | Ensuring usability is essential in software systems, and various testing methods are employed for this purpose. Expert-based inspection methods, like Cognitive Walkthrough (CW) and Heuristic Evaluation (HE), are widely used to identify usability issues. However, these methods can be time-consuming, highlighting the need to assess their effectiveness in usability evaluation. The objective of this study is to conduct a comparative analysis of two expert-based usability evaluation methods, CW and HE, as applied to Absher's website and mobile application, the most widely used governmental system in Saudi Arabia. Five independent evaluators applied these methods, and an in-depth comparison was made on the identified usability issues, their severity, and the corresponding usability attributes. HE identified a total of 83 issues, while CW identified 58, with HE being more effective at detecting major usability problems and CW excelling in identifying catastrophic issues. In terms of usability attributes, HE identified more issues related to effectiveness, efficiency, and errors, while CW detected a higher number of learnability problems. Both methods performed similarly in identifying memorability issues. This study offers insights into the strengths and limitations of both CW and HE, contributing valuable guidance on selecting the appropriate usability evaluation method based on the system's context. [ABSTRACT FROM AUTHOR] |
| Copyright of Arabian Journal for Science & Engineering (Springer Science & Business Media B.V. ) is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
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| Header | DbId: egs DbLabel: Engineering Source An: 185240411 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: A Comparative Study of Heuristic Evaluation and Cognitive Walkthrough: An E-Government Usability Assessment Case Study. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Alshabib%2C+Asra%22">Alshabib, Asra</searchLink><relatesTo>1,2</relatesTo> (AUTHOR)<i> g202114090@kfupm.edu.sa</i><br /><searchLink fieldCode="AR" term="%22Alakkas%2C+Noor%22">Alakkas, Noor</searchLink><relatesTo>1,2</relatesTo> (AUTHOR)<i> g202114210@kfupm.edu.sa</i><br /><searchLink fieldCode="AR" term="%22Hassine%2C+Jameleddine%22">Hassine, Jameleddine</searchLink><relatesTo>1,3</relatesTo> (AUTHOR)<i> jhassine@kfupm.edu.sa</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Arabian+Journal+for+Science+%26+Engineering+%28Springer+Science+%26+Business+Media+B%2EV%2E+%29%22">Arabian Journal for Science & Engineering (Springer Science & Business Media B.V. )</searchLink>. May2025, Vol. 50 Issue 10, p7801-7830. 30p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Systems+software%22">Systems software</searchLink><br /><searchLink fieldCode="DE" term="%22Mobile+apps%22">Mobile apps</searchLink><br /><searchLink fieldCode="DE" term="%22Evaluation+methodology%22">Evaluation methodology</searchLink><br /><searchLink fieldCode="DE" term="%22Test+methods%22">Test methods</searchLink><br /><searchLink fieldCode="DE" term="%22Internet+in+public+administration%22">Internet in public administration</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Ensuring usability is essential in software systems, and various testing methods are employed for this purpose. Expert-based inspection methods, like Cognitive Walkthrough (CW) and Heuristic Evaluation (HE), are widely used to identify usability issues. However, these methods can be time-consuming, highlighting the need to assess their effectiveness in usability evaluation. The objective of this study is to conduct a comparative analysis of two expert-based usability evaluation methods, CW and HE, as applied to Absher's website and mobile application, the most widely used governmental system in Saudi Arabia. Five independent evaluators applied these methods, and an in-depth comparison was made on the identified usability issues, their severity, and the corresponding usability attributes. HE identified a total of 83 issues, while CW identified 58, with HE being more effective at detecting major usability problems and CW excelling in identifying catastrophic issues. In terms of usability attributes, HE identified more issues related to effectiveness, efficiency, and errors, while CW detected a higher number of learnability problems. Both methods performed similarly in identifying memorability issues. This study offers insights into the strengths and limitations of both CW and HE, contributing valuable guidance on selecting the appropriate usability evaluation method based on the system's context. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Arabian Journal for Science & Engineering (Springer Science & Business Media B.V. ) is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1007/s13369-025-09980-4 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 30 StartPage: 7801 Subjects: – SubjectFull: Systems software Type: general – SubjectFull: Mobile apps Type: general – SubjectFull: Evaluation methodology Type: general – SubjectFull: Test methods Type: general – SubjectFull: Internet in public administration Type: general Titles: – TitleFull: A Comparative Study of Heuristic Evaluation and Cognitive Walkthrough: An E-Government Usability Assessment Case Study. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Alshabib, Asra – PersonEntity: Name: NameFull: Alakkas, Noor – PersonEntity: Name: NameFull: Hassine, Jameleddine IsPartOfRelationships: – BibEntity: Dates: – D: 15 M: 05 Text: May2025 Type: published Y: 2025 Identifiers: – Type: issn-print Value: 2193567X Numbering: – Type: volume Value: 50 – Type: issue Value: 10 Titles: – TitleFull: Arabian Journal for Science & Engineering (Springer Science & Business Media B.V. ) Type: main |
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