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HOW EMOTIONAL INTELLIGENCE AFFECTS INTER-ORGANIZATIONAL RELATIONSHIPS IN MEGAPROJECTS: THE BOUNDARY SPANNING PERSPECTIVE.

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Title: HOW EMOTIONAL INTELLIGENCE AFFECTS INTER-ORGANIZATIONAL RELATIONSHIPS IN MEGAPROJECTS: THE BOUNDARY SPANNING PERSPECTIVE.
Authors: CAO, Tingting1 tjucaoting@126.com, LOCATELLI, Giorgio2, SMITH, Nigel3, ZHANG, Lianying4
Source: Journal of Civil Engineering & Management. 2025, Vol. 31 Issue 6, p580-595. 16p.
Subjects: Emotional intelligence, Semi-structured interviews, Ambassadors, Questionnaires
Abstract: Boundary Spanners (BSs) substantially impact relationship development in megaprojects. Yet, previous research only focused on the emotional intelligence (EI) of single-level BSs, e.g., megaproject managers and decision-makers. By clustering BSs into higher-level BSs (HBSs) and middle-lower-level BSs (M&LBSs), this article aims to investigate how to enhance inter-organizational relationships through different-level BSs' EI and boundary-spanning behaviors including ambassadors, coordination and information scanning behaviors. Data from 119 HBSs and 171 M&LBSs in 15 megaprojects were first collected with a questionnaire survey. 18 semi-structured interviews were then undertaken to give a deeper explanation to the underlying mechanism. The results show that HBSs' EI is directly and positively associated with inter-organizational relationships. However, the benefit of M&LBSs' EI in megaprojects can only be realized through the mediating effect of their boundary-spanning behaviors. HBSs' EI is effective in improving external ambassadors' activities. In contrast, M&LBSs' EI is effective in improving information scanning. This study advanced EI and relationship study in megaprojects, stating the mechanism between these two variables varies for different-level boundary spanners. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Civil Engineering & Management is the property of Vilnius Gediminas Technical University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: HOW EMOTIONAL INTELLIGENCE AFFECTS INTER-ORGANIZATIONAL RELATIONSHIPS IN MEGAPROJECTS: THE BOUNDARY SPANNING PERSPECTIVE.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Civil+Engineering+%26+Management%22">Journal of Civil Engineering & Management</searchLink>. 2025, Vol. 31 Issue 6, p580-595. 16p.
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  Data: <searchLink fieldCode="DE" term="%22Emotional+intelligence%22">Emotional intelligence</searchLink><br /><searchLink fieldCode="DE" term="%22Semi-structured+interviews%22">Semi-structured interviews</searchLink><br /><searchLink fieldCode="DE" term="%22Ambassadors%22">Ambassadors</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink>
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  Data: Boundary Spanners (BSs) substantially impact relationship development in megaprojects. Yet, previous research only focused on the emotional intelligence (EI) of single-level BSs, e.g., megaproject managers and decision-makers. By clustering BSs into higher-level BSs (HBSs) and middle-lower-level BSs (M&LBSs), this article aims to investigate how to enhance inter-organizational relationships through different-level BSs' EI and boundary-spanning behaviors including ambassadors, coordination and information scanning behaviors. Data from 119 HBSs and 171 M&LBSs in 15 megaprojects were first collected with a questionnaire survey. 18 semi-structured interviews were then undertaken to give a deeper explanation to the underlying mechanism. The results show that HBSs' EI is directly and positively associated with inter-organizational relationships. However, the benefit of M&LBSs' EI in megaprojects can only be realized through the mediating effect of their boundary-spanning behaviors. HBSs' EI is effective in improving external ambassadors' activities. In contrast, M&LBSs' EI is effective in improving information scanning. This study advanced EI and relationship study in megaprojects, stating the mechanism between these two variables varies for different-level boundary spanners. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Journal of Civil Engineering & Management is the property of Vilnius Gediminas Technical University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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              Text: 2025
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