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Integrating Technology and Human Interaction with a Library Reference Chatbot.

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Title: Integrating Technology and Human Interaction with a Library Reference Chatbot.
Authors: Fowler, Robin1 rfowler73@ufl.edu, Handy, Kelly2 kl.handy@ufl.edu
Source: RUSQ: A Journal of Reference & User Experience. Winter2026, Vol. 61 Issue 2, p5-13. 9p.
Subjects: Chatbots, Library reference services, Learning, Library personnel, Social interaction, Library public services, Educational technology
Abstract: For Your Enrichment is an occasional column that offers a platform for pieces that are of interest to the work of librarians, but that might not otherwise fit in one of the traditional RUSQ column areas. I was intrigued here by the concept of maintaining the human connection while utilizing AI. Based on the Florida Association of College and Research Libraries (FACRL) Poster Presentation, “‘Are You a Bot?’ Implementing a Chatbot While Keeping the Human Connection in Virtual Reference,” October 25, 2024, and the Professional Development Alliance of Library Consortia online seminar, “’Are You a Bot?’ Merging Technology and Human Interaction Through the Implementation of a Library Reference Chatbot,” (invited) March 27, 2025.—Editor [ABSTRACT FROM AUTHOR]
Copyright of RUSQ: A Journal of Reference & User Experience is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Integrating Technology and Human Interaction with a Library Reference Chatbot.
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  Data: <searchLink fieldCode="AR" term="%22Fowler%2C+Robin%22">Fowler, Robin</searchLink><relatesTo>1</relatesTo><i> rfowler73@ufl.edu</i><br /><searchLink fieldCode="AR" term="%22Handy%2C+Kelly%22">Handy, Kelly</searchLink><relatesTo>2</relatesTo><i> kl.handy@ufl.edu</i>
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  Data: <searchLink fieldCode="DE" term="%22Chatbots%22">Chatbots</searchLink><br /><searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Learning%22">Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Library+personnel%22">Library personnel</searchLink><br /><searchLink fieldCode="DE" term="%22Social+interaction%22">Social interaction</searchLink><br /><searchLink fieldCode="DE" term="%22Library+public+services%22">Library public services</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+technology%22">Educational technology</searchLink>
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  Data: For Your Enrichment is an occasional column that offers a platform for pieces that are of interest to the work of librarians, but that might not otherwise fit in one of the traditional RUSQ column areas. I was intrigued here by the concept of maintaining the human connection while utilizing AI. Based on the Florida Association of College and Research Libraries (FACRL) Poster Presentation, “‘Are You a Bot?’ Implementing a Chatbot While Keeping the Human Connection in Virtual Reference,” October 25, 2024, and the Professional Development Alliance of Library Consortia online seminar, “’Are You a Bot?’ Merging Technology and Human Interaction Through the Implementation of a Library Reference Chatbot,” (invited) March 27, 2025.—Editor [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of RUSQ: A Journal of Reference & User Experience is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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      – SubjectFull: Chatbots
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      – SubjectFull: Learning
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      – SubjectFull: Social interaction
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              Text: Winter2026
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