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Mitigating Communication‐Related Process Loss in Agile Teams: A Case Study on Common Ground and Role‐Based Interaction.

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Title: Mitigating Communication‐Related Process Loss in Agile Teams: A Case Study on Common Ground and Role‐Based Interaction.
Authors: Vitacco, Jacqueline1 (AUTHOR) jacqueline.vitacco@fhnw.ch, Bosshard, Thomas2 (AUTHOR)
Source: Journal of Software: Evolution & Process. Mar2026, Vol. 38 Issue 3, p1-13. 13p.
Subjects: Agile software development, Scrum (Computer software development), Information sharing, Computer software development, Collective action, Face-to-face communication
Abstract: Agile software development frameworks such as Scrum were designed around structured communication ceremonies intended to keep teams aligned. Yet the alignment fostered by ceremonies does not automatically translate into a shared understanding, leaving a gap that remains a major source of communication‐related process inefficiency. This case study investigates how a lack of common ground undermines effective collaboration—a key driver of project success in Agile settings. Based on semi‐structured interviews with experienced Agile team leaders, the study reveals that Agile ceremonies alone are indeed insufficient to ensure the knowledge sharing and common ground necessary for efficient collaboration. The findings highlight the need to distinguish communication purposes across stakeholder roles, introducing the concept of role‐based communication interfaces as a means of strengthening shared understanding of objectives, requirements, and priorities. By viewing Agile teams as social systems, this study identifies targeted strategies to mitigate process loss through structured, purpose‐driven communication frameworks. The study contributes to the understanding of how Agile practices can evolve to better address communication challenges, offering practical guidance for improving software development processes in real‐world team environments. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Software: Evolution & Process is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Mitigating Communication‐Related Process Loss in Agile Teams: A Case Study on Common Ground and Role‐Based Interaction.
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  Data: <searchLink fieldCode="AR" term="%22Vitacco%2C+Jacqueline%22">Vitacco, Jacqueline</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> jacqueline.vitacco@fhnw.ch</i><br /><searchLink fieldCode="AR" term="%22Bosshard%2C+Thomas%22">Bosshard, Thomas</searchLink><relatesTo>2</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Software%3A+Evolution+%26+Process%22">Journal of Software: Evolution & Process</searchLink>. Mar2026, Vol. 38 Issue 3, p1-13. 13p.
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  Data: <searchLink fieldCode="DE" term="%22Agile+software+development%22">Agile software development</searchLink><br /><searchLink fieldCode="DE" term="%22Scrum+%28Computer+software+development%29%22">Scrum (Computer software development)</searchLink><br /><searchLink fieldCode="DE" term="%22Information+sharing%22">Information sharing</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+software+development%22">Computer software development</searchLink><br /><searchLink fieldCode="DE" term="%22Collective+action%22">Collective action</searchLink><br /><searchLink fieldCode="DE" term="%22Face-to-face+communication%22">Face-to-face communication</searchLink>
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  Label: Abstract
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  Data: Agile software development frameworks such as Scrum were designed around structured communication ceremonies intended to keep teams aligned. Yet the alignment fostered by ceremonies does not automatically translate into a shared understanding, leaving a gap that remains a major source of communication‐related process inefficiency. This case study investigates how a lack of common ground undermines effective collaboration—a key driver of project success in Agile settings. Based on semi‐structured interviews with experienced Agile team leaders, the study reveals that Agile ceremonies alone are indeed insufficient to ensure the knowledge sharing and common ground necessary for efficient collaboration. The findings highlight the need to distinguish communication purposes across stakeholder roles, introducing the concept of role‐based communication interfaces as a means of strengthening shared understanding of objectives, requirements, and priorities. By viewing Agile teams as social systems, this study identifies targeted strategies to mitigate process loss through structured, purpose‐driven communication frameworks. The study contributes to the understanding of how Agile practices can evolve to better address communication challenges, offering practical guidance for improving software development processes in real‐world team environments. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Journal of Software: Evolution & Process is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1002/smr.70096
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        Text: English
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        PageCount: 13
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      – SubjectFull: Agile software development
        Type: general
      – SubjectFull: Scrum (Computer software development)
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      – SubjectFull: Information sharing
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      – SubjectFull: Computer software development
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      – SubjectFull: Collective action
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      – TitleFull: Mitigating Communication‐Related Process Loss in Agile Teams: A Case Study on Common Ground and Role‐Based Interaction.
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              Text: Mar2026
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              Y: 2026
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