The impact of EPS on procurement performance: the mediating role of supplier relationship quality in Ghana.
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| Title: | The impact of EPS on procurement performance: the mediating role of supplier relationship quality in Ghana. |
|---|---|
| Authors: | Asampana, Isaac1 isaac.asampana@upsamail.edu.gh, Baiden, Felix Acquah2 baidenacquahfelix@gmail.com |
| Source: | Telkomnika. Apr2026, Vol. 24 Issue 2, p490-499. 10p. |
| Subjects: | Electronic procurement, Supplier relationship management, Corporate purchasing, Management information systems, System integration, Automation, User-centered system design, Ghanaians |
| Geographic Terms: | Ghana |
| Abstract: | This study examines the effect of e-procurement systems on procurement performance (PP) in Ghana, highlighting the mediating role of supplier relationship quality (SRQ). A quantitative, cross-sectional survey of 370 procurement professionals from public and private organisations was conducted to assess four dimensions of e-procurement: system integration, data transparency, user-friendliness, and automation. Results indicate that all four dimensions significantly enhance PP, with system integration and userfriendliness emerging as the strongest predictors. Mediation analysis further reveals that SRQ, characterised by trust, communication, and collaboration, partially strengthens the relationship between e-procurement and procurement outcomes. Nonetheless, challenges such as inadequate staff training, limited supplier digital skills, weak infrastructure, and insufficient managerial support hinder optimal system effectiveness. Grounded in the resource-based view (RBV) and transaction cost economics (TCE), the study demonstrates the importance of combining technological and relational capabilities. Recommendations include enhancing digital skills training, strengthening supplier engagement, improving system design, and fostering institutional support. [ABSTRACT FROM AUTHOR] |
| Copyright of Telkomnika is the property of Department of Electrical Engineering, Ahmad Dahlan University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 194026204 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: The impact of EPS on procurement performance: the mediating role of supplier relationship quality in Ghana. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Asampana%2C+Isaac%22">Asampana, Isaac</searchLink><relatesTo>1</relatesTo><i> isaac.asampana@upsamail.edu.gh</i><br /><searchLink fieldCode="AR" term="%22Baiden%2C+Felix+Acquah%22">Baiden, Felix Acquah</searchLink><relatesTo>2</relatesTo><i> baidenacquahfelix@gmail.com</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Telkomnika%22">Telkomnika</searchLink>. Apr2026, Vol. 24 Issue 2, p490-499. 10p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Electronic+procurement%22">Electronic procurement</searchLink><br /><searchLink fieldCode="DE" term="%22Supplier+relationship+management%22">Supplier relationship management</searchLink><br /><searchLink fieldCode="DE" term="%22Corporate+purchasing%22">Corporate purchasing</searchLink><br /><searchLink fieldCode="DE" term="%22Management+information+systems%22">Management information systems</searchLink><br /><searchLink fieldCode="DE" term="%22System+integration%22">System integration</searchLink><br /><searchLink fieldCode="DE" term="%22Automation%22">Automation</searchLink><br /><searchLink fieldCode="DE" term="%22User-centered+system+design%22">User-centered system design</searchLink><br /><searchLink fieldCode="DE" term="%22Ghanaians%22">Ghanaians</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Ghana%22">Ghana</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: This study examines the effect of e-procurement systems on procurement performance (PP) in Ghana, highlighting the mediating role of supplier relationship quality (SRQ). A quantitative, cross-sectional survey of 370 procurement professionals from public and private organisations was conducted to assess four dimensions of e-procurement: system integration, data transparency, user-friendliness, and automation. Results indicate that all four dimensions significantly enhance PP, with system integration and userfriendliness emerging as the strongest predictors. Mediation analysis further reveals that SRQ, characterised by trust, communication, and collaboration, partially strengthens the relationship between e-procurement and procurement outcomes. Nonetheless, challenges such as inadequate staff training, limited supplier digital skills, weak infrastructure, and insufficient managerial support hinder optimal system effectiveness. Grounded in the resource-based view (RBV) and transaction cost economics (TCE), the study demonstrates the importance of combining technological and relational capabilities. Recommendations include enhancing digital skills training, strengthening supplier engagement, improving system design, and fostering institutional support. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Telkomnika is the property of Department of Electrical Engineering, Ahmad Dahlan University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.12928/TELKOMNIKA.v24i2.27514 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 490 Subjects: – SubjectFull: Electronic procurement Type: general – SubjectFull: Supplier relationship management Type: general – SubjectFull: Corporate purchasing Type: general – SubjectFull: Management information systems Type: general – SubjectFull: System integration Type: general – SubjectFull: Automation Type: general – SubjectFull: User-centered system design Type: general – SubjectFull: Ghanaians Type: general – SubjectFull: Ghana Type: general Titles: – TitleFull: The impact of EPS on procurement performance: the mediating role of supplier relationship quality in Ghana. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Asampana, Isaac – PersonEntity: Name: NameFull: Baiden, Felix Acquah IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 04 Text: Apr2026 Type: published Y: 2026 Identifiers: – Type: issn-print Value: 16936930 Numbering: – Type: volume Value: 24 – Type: issue Value: 2 Titles: – TitleFull: Telkomnika Type: main |
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