View in EDS

Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan.

Saved in:
Bibliographic Details
Title: Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan.
Authors: Shahzad, Khurram1 (AUTHOR) khurramm@gcu.edu.pk, Khan, Shakeel Ahmad2 (AUTHOR) shakeel.ahmad@iub.edu.pk, Iqbal, Abid3 (AUTHOR) iabid@psu.edu.sa, Ahmad, Shakil3 (AUTHOR) shakil@psu.edu.sa, Ahmmad, Mukhtar4 (AUTHOR) mukhtar.ahmmad@gcu.edu.pk
Source: Reference Services Review. 2026, Vol. 54 Issue 2, p93-108. 16p.
Subjects: ChatGPT, Library reference services, Library public services, Information needs, Innovation adoption, Research integrity, Ethical problems, Academic libraries
Geographic Terms: Pakistan
Abstract: Purpose: The study aimed to identify the impact of Chat Generative Pre-Trained Transformer (ChatGPT) on reference services in university libraries. The study also aimed to reveal the challenges associated with its adoption in university libraries. Design/methodology/approach: Quantitative research design was used to address the study's objectives. Data were collected from 127 professional librarians of 79 university libraries in Punjab province, Pakistan by conducting survey of the population. Descriptive and inferential statistical tests were used through SPSS Software. Findings: Findings of the study revealed that ChatGPT has a significant positive impact on library services. It provides efficient, effective and innovative reference services to end users for addressing their diverse information needs. The study also found that ChatGPT adoption in university libraries was hindered by various limitations including inaccurate query responses, ethical considerations, data piracy, security implications, bias, dependency on third-party services, privacy and security concerns and loss of academic integrity. Originality/value: On the basis of empirical evidence, the study has provided practical recommendations for the adoption of ChatGPT in university libraries for smart reference services. [ABSTRACT FROM AUTHOR]
Copyright of Reference Services Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
FullText Text:
  Availability: 0
Header DbId: egs
DbLabel: Engineering Source
An: 194143675
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Shahzad%2C+Khurram%22">Shahzad, Khurram</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> khurramm@gcu.edu.pk</i><br /><searchLink fieldCode="AR" term="%22Khan%2C+Shakeel+Ahmad%22">Khan, Shakeel Ahmad</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> shakeel.ahmad@iub.edu.pk</i><br /><searchLink fieldCode="AR" term="%22Iqbal%2C+Abid%22">Iqbal, Abid</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> iabid@psu.edu.sa</i><br /><searchLink fieldCode="AR" term="%22Ahmad%2C+Shakil%22">Ahmad, Shakil</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> shakil@psu.edu.sa</i><br /><searchLink fieldCode="AR" term="%22Ahmmad%2C+Mukhtar%22">Ahmmad, Mukhtar</searchLink><relatesTo>4</relatesTo> (AUTHOR)<i> mukhtar.ahmmad@gcu.edu.pk</i>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Reference+Services+Review%22">Reference Services Review</searchLink>. 2026, Vol. 54 Issue 2, p93-108. 16p.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22ChatGPT%22">ChatGPT</searchLink><br /><searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+public+services%22">Library public services</searchLink><br /><searchLink fieldCode="DE" term="%22Information+needs%22">Information needs</searchLink><br /><searchLink fieldCode="DE" term="%22Innovation+adoption%22">Innovation adoption</searchLink><br /><searchLink fieldCode="DE" term="%22Research+integrity%22">Research integrity</searchLink><br /><searchLink fieldCode="DE" term="%22Ethical+problems%22">Ethical problems</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+libraries%22">Academic libraries</searchLink>
– Name: SubjectGeographic
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Pakistan%22">Pakistan</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: The study aimed to identify the impact of Chat Generative Pre-Trained Transformer (ChatGPT) on reference services in university libraries. The study also aimed to reveal the challenges associated with its adoption in university libraries. Design/methodology/approach: Quantitative research design was used to address the study's objectives. Data were collected from 127 professional librarians of 79 university libraries in Punjab province, Pakistan by conducting survey of the population. Descriptive and inferential statistical tests were used through SPSS Software. Findings: Findings of the study revealed that ChatGPT has a significant positive impact on library services. It provides efficient, effective and innovative reference services to end users for addressing their diverse information needs. The study also found that ChatGPT adoption in university libraries was hindered by various limitations including inaccurate query responses, ethical considerations, data piracy, security implications, bias, dependency on third-party services, privacy and security concerns and loss of academic integrity. Originality/value: On the basis of empirical evidence, the study has provided practical recommendations for the adoption of ChatGPT in university libraries for smart reference services. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Reference Services Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=egs&AN=194143675
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 16
        StartPage: 93
    Subjects:
      – SubjectFull: ChatGPT
        Type: general
      – SubjectFull: Library reference services
        Type: general
      – SubjectFull: Library public services
        Type: general
      – SubjectFull: Information needs
        Type: general
      – SubjectFull: Innovation adoption
        Type: general
      – SubjectFull: Research integrity
        Type: general
      – SubjectFull: Ethical problems
        Type: general
      – SubjectFull: Academic libraries
        Type: general
      – SubjectFull: Pakistan
        Type: general
    Titles:
      – TitleFull: Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Shahzad, Khurram
      – PersonEntity:
          Name:
            NameFull: Khan, Shakeel Ahmad
      – PersonEntity:
          Name:
            NameFull: Iqbal, Abid
      – PersonEntity:
          Name:
            NameFull: Ahmad, Shakil
      – PersonEntity:
          Name:
            NameFull: Ahmmad, Mukhtar
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 04
              Text: 2026
              Type: published
              Y: 2026
          Identifiers:
            – Type: issn-print
              Value: 00907324
          Numbering:
            – Type: volume
              Value: 54
            – Type: issue
              Value: 2
          Titles:
            – TitleFull: Reference Services Review
              Type: main
ResultId 1