APA (7th ed.) Citation

Jia, L., Liu, X., Chen, T. D., Wang, Y., Takahashi, K., & Wang, Y. (2026). Blending minds and machines in service operations: Enhancing managerial responses to online reviews through human-generative AI collaboration. Information Technology & People, 39(5), 2240.

Chicago Style (17th ed.) Citation

Jia, Lin, Xin Liu, Tong Dora Chen, Yichuan Wang, Kenichi Takahashi, and Yuan Wang. "Blending Minds and Machines in Service Operations: Enhancing Managerial Responses to Online Reviews Through Human-generative AI Collaboration." Information Technology & People 39, no. 5 (2026): 2240.

MLA (9th ed.) Citation

Jia, Lin, et al. "Blending Minds and Machines in Service Operations: Enhancing Managerial Responses to Online Reviews Through Human-generative AI Collaboration." Information Technology & People, vol. 39, no. 5, 2026, p. 2240.