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Readiness factors to improve the performance of hotel industry after COVID-19: a TISM approach.

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Title: Readiness factors to improve the performance of hotel industry after COVID-19: a TISM approach.
Authors: Vadivelu, Vaishnavi1 (AUTHOR) vaishnacsca@gmail.com, Kumar, Gopal2 (AUTHOR) gopalkumar@iimraipur.ac.in, Ramkumar, M.2 (AUTHOR) mramkumar@iimraipur.ac.in, Suresh, M.3 (AUTHOR) m_suresh@cb.amrita.edu
Source: Benchmarking: An International Journal. 2026, Vol. 33 Issue 8, p2508-2540. 33p.
Subjects: COVID-19, Preparedness, Hotels, Research methodology, Disaster resilience, Quality of service, Crisis management, Hospitality industry
Abstract: Purpose: Recent research and various disasters, disruptions and crises, including the COVID-19 pandemic, have underscored the importance of resilience for business firms in today's dynamic environment. However, there is a lack of comprehensive studies that identify and examine readiness factors to effectively cope with such situations, particularly in the context of the hospitality sector. This study aims to investigate readiness factors for boosting the performance and resilience of the hotel industry after a crisis like COVID-19. Design/methodology/approach: Using total interpretive structural modelling (TISM) and cross-impact matrix multiplication applied to classification (MICMAC), this research identifies the readiness factors to interpret the interrelationship of preparedness factors for improving the performance of the hotel industry. Findings: About 18 readiness factors are identified from the extensive literature review and interview with the practitioners from the hotel industry. Interrelationships among readiness factors are identified. Originality/value: About 18 readiness factors and their importance and interrelationships in the hotel industry are identified. Leadership commitment and multitasking are key driving factors to improve performance after a disaster. The developed readiness framework would be useful to the senior managers to prepare their firms, particularly hotels, to enhance their business performance after certain disaster or crisis. [ABSTRACT FROM AUTHOR]
Copyright of Benchmarking: An International Journal is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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Header DbId: egs
DbLabel: Engineering Source
An: 195495990
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Label: Title
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  Data: Readiness factors to improve the performance of hotel industry after COVID-19: a TISM approach.
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  Data: <searchLink fieldCode="AR" term="%22Vadivelu%2C+Vaishnavi%22">Vadivelu, Vaishnavi</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> vaishnacsca@gmail.com</i><br /><searchLink fieldCode="AR" term="%22Kumar%2C+Gopal%22">Kumar, Gopal</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> gopalkumar@iimraipur.ac.in</i><br /><searchLink fieldCode="AR" term="%22Ramkumar%2C+M%2E%22">Ramkumar, M.</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> mramkumar@iimraipur.ac.in</i><br /><searchLink fieldCode="AR" term="%22Suresh%2C+M%2E%22">Suresh, M.</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> m_suresh@cb.amrita.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22Benchmarking%3A+An+International+Journal%22">Benchmarking: An International Journal</searchLink>. 2026, Vol. 33 Issue 8, p2508-2540. 33p.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22Preparedness%22">Preparedness</searchLink><br /><searchLink fieldCode="DE" term="%22Hotels%22">Hotels</searchLink><br /><searchLink fieldCode="DE" term="%22Research+methodology%22">Research methodology</searchLink><br /><searchLink fieldCode="DE" term="%22Disaster+resilience%22">Disaster resilience</searchLink><br /><searchLink fieldCode="DE" term="%22Quality+of+service%22">Quality of service</searchLink><br /><searchLink fieldCode="DE" term="%22Crisis+management%22">Crisis management</searchLink><br /><searchLink fieldCode="DE" term="%22Hospitality+industry%22">Hospitality industry</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: Recent research and various disasters, disruptions and crises, including the COVID-19 pandemic, have underscored the importance of resilience for business firms in today's dynamic environment. However, there is a lack of comprehensive studies that identify and examine readiness factors to effectively cope with such situations, particularly in the context of the hospitality sector. This study aims to investigate readiness factors for boosting the performance and resilience of the hotel industry after a crisis like COVID-19. Design/methodology/approach: Using total interpretive structural modelling (TISM) and cross-impact matrix multiplication applied to classification (MICMAC), this research identifies the readiness factors to interpret the interrelationship of preparedness factors for improving the performance of the hotel industry. Findings: About 18 readiness factors are identified from the extensive literature review and interview with the practitioners from the hotel industry. Interrelationships among readiness factors are identified. Originality/value: About 18 readiness factors and their importance and interrelationships in the hotel industry are identified. Leadership commitment and multitasking are key driving factors to improve performance after a disaster. The developed readiness framework would be useful to the senior managers to prepare their firms, particularly hotels, to enhance their business performance after certain disaster or crisis. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Benchmarking: An International Journal is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1108/BIJ-05-2024-0434
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 33
        StartPage: 2508
    Subjects:
      – SubjectFull: COVID-19
        Type: general
      – SubjectFull: Preparedness
        Type: general
      – SubjectFull: Hotels
        Type: general
      – SubjectFull: Research methodology
        Type: general
      – SubjectFull: Disaster resilience
        Type: general
      – SubjectFull: Quality of service
        Type: general
      – SubjectFull: Crisis management
        Type: general
      – SubjectFull: Hospitality industry
        Type: general
    Titles:
      – TitleFull: Readiness factors to improve the performance of hotel industry after COVID-19: a TISM approach.
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            NameFull: Vadivelu, Vaishnavi
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            NameFull: Kumar, Gopal
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            NameFull: Ramkumar, M.
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            – D: 01
              M: 08
              Text: 2026
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              Y: 2026
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