Evaluation of a liaison librarian program: client and liaison perspectives.
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| Title: | Evaluation of a liaison librarian program: client and liaison perspectives. |
|---|---|
| Source: | Journal of the Medical Library Association. Oct2006, Vol. 94 Issue 4, p402-409. 8p. |
| Subjects: | Library user research, Academic libraries, University of Florida, Customer relations, University faculty, Information professionals, Students |
| Geographic Terms: | Florida |
| Abstract: | Objectives: This paper describes a survey-based evaluation of the five-year old Liaison Librarian Program at the University of Florida.Methods: Liaison librarians, faculty, students, staff, residents, and post-doctoral associates were queried via Web-based surveys. Questions addressed client and liaison perspectives on a variety of issues, including program and service awareness and usage, client-library relations and communication, client support for the program, and liaison workload.Results: Approximately 43% of the 323 client respondents were aware of liaison services; 72% (n = 163) of these clients had had contact with their liaison. Ninety-five percent (n = 101) of faculty and students who reported contact with their liaison supported the continuation of the program. Liaison services were used by a greater percentage of faculty than students, although they had similar patterns of usage and reported the same ʹtraditionalʹ services to be most important. Liaisons indicated that communications with clients had increased, the reputation of the library was enhanced, and their workloads had increased as a result of the Liaison Librarian Program.Conclusions and Recommendations: Survey results suggest that the Liaison Librarian Program has a core set of clients who use and highly value the services provided by liaisons. Recommendations addressing workload, training, marketing, and administrative support are provided. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of the Medical Library Association is the property of University of Pittsburgh, University Library System and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 23176789 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Evaluation of a liaison librarian program: client and liaison perspectives. – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+the+Medical+Library+Association%22">Journal of the Medical Library Association</searchLink>. Oct2006, Vol. 94 Issue 4, p402-409. 8p. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Library+user+research%22">Library user research</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+libraries%22">Academic libraries</searchLink><br /><searchLink fieldCode="DE" term="%22University+of+Florida%22">University of Florida</searchLink><br /><searchLink fieldCode="DE" term="%22Customer+relations%22">Customer relations</searchLink><br /><searchLink fieldCode="DE" term="%22University+faculty%22">University faculty</searchLink><br /><searchLink fieldCode="DE" term="%22Information+professionals%22">Information professionals</searchLink><br /><searchLink fieldCode="DE" term="%22Students%22">Students</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Florida%22">Florida</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Objectives: This paper describes a survey-based evaluation of the five-year old Liaison Librarian Program at the University of Florida.Methods: Liaison librarians, faculty, students, staff, residents, and post-doctoral associates were queried via Web-based surveys. Questions addressed client and liaison perspectives on a variety of issues, including program and service awareness and usage, client-library relations and communication, client support for the program, and liaison workload.Results: Approximately 43% of the 323 client respondents were aware of liaison services; 72% (n = 163) of these clients had had contact with their liaison. Ninety-five percent (n = 101) of faculty and students who reported contact with their liaison supported the continuation of the program. Liaison services were used by a greater percentage of faculty than students, although they had similar patterns of usage and reported the same ʹtraditionalʹ services to be most important. Liaisons indicated that communications with clients had increased, the reputation of the library was enhanced, and their workloads had increased as a result of the Liaison Librarian Program.Conclusions and Recommendations: Survey results suggest that the Liaison Librarian Program has a core set of clients who use and highly value the services provided by liaisons. Recommendations addressing workload, training, marketing, and administrative support are provided. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of the Medical Library Association is the property of University of Pittsburgh, University Library System and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=egs&AN=23176789 |
| RecordInfo | BibRecord: BibEntity: Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 8 StartPage: 402 Subjects: – SubjectFull: Library user research Type: general – SubjectFull: Academic libraries Type: general – SubjectFull: University of Florida Type: general – SubjectFull: Customer relations Type: general – SubjectFull: University faculty Type: general – SubjectFull: Information professionals Type: general – SubjectFull: Students Type: general – SubjectFull: Florida Type: general Titles: – TitleFull: Evaluation of a liaison librarian program: client and liaison perspectives. Type: main BibRelationships: IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 10 Text: Oct2006 Type: published Y: 2006 Identifiers: – Type: issn-print Value: 15365050 Numbering: – Type: volume Value: 94 – Type: issue Value: 4 Titles: – TitleFull: Journal of the Medical Library Association Type: main |
| ResultId | 1 |
