APA (7th ed.) Citation

Thompson, B., Kyrillidou, M., & Cook, C. (2009). Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The "LibQUAL<UP>®</UP> Lite" example. Performance Measurement & Metrics, 10(1), 6. https://doi.org/10.1108/14678040910949657

Chicago Style (17th ed.) Citation

Thompson, Bruce, Martha Kyrillidou, and Colleen Cook. "Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The "LibQUAL® Lite" Example." Performance Measurement & Metrics 10, no. 1 (2009): 6. https://doi.org/10.1108/14678040910949657.

MLA (9th ed.) Citation

Thompson, Bruce, et al. "Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The "LibQUAL® Lite" Example." Performance Measurement & Metrics, vol. 10, no. 1, 2009, p. 6, https://doi.org/10.1108/14678040910949657.