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ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution.

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Title: ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution.
Authors: Viswanathan, M.1 maheshv@us.ibm.com, Shaikh, H.2 hshaikh@us.ibm.com, Sailer, A.3 ancas@us.ibm.com, Song, Y.4 yangsong@microsoft.com, Fang, X.5 xingfang@cn.ibm.com, Wu, Y. H.6 wuyuhui@cn.ibm.com, Zou, Z. L.5 zouzhile@cn.ibm.com, Reddy, K. P.7 ishorepr@jamochatech.com, Deshmukh, A.8 abhideshmukh@in.ibm.com, Gupta, M.9 gmanish@in.ibm.com, Krishnamurthy, B.10 bharat.kris@in.ibm.com, Sethi, M.11 manishsethi@in.ibm.com, Viswanathan, B.12 bviswana@in.ibm.com, Gulla, J. G.13 gulla@us.ibm.com, Matar, F.14 matar@us.ibm.com
Source: IBM Journal of Research & Development. Nov2009, Vol. 53 Issue 6, p8:1-8:18. 18p.
Subjects: RADIUS (Computer network protocol), Information technology, Information superhighway, Configuration management, Information architecture, International Business Machines Corp.
Abstract: Remote management of IT (information technology) infrastructures, as a service, has received significant attention due to the numerous benefits it offers. In this paper, we discuss our work on taking a previously India-only remote IT infrastructure management service offering to a global audience. We first provide an overview of this IBM offering, called Expresse Remote Managed Infrastructure Services (ERMIS), and then focus on two specific aspects, service catalog and problem determination and resolution (PDR). In service catalog-based remote management, customers browse the catalog and place orders as they would using an online store. Our service catalog entries contain workflows to automate the deployment of requested applications or the configuration change of customer resources. High-level customer requirements are translated into capacity sizing and configuration parameters, which are then used to provision the final solution by making use of ITILt (Information Technology Infrastructure Library) release and configuration management processes. PDR involves detecting, locating, and fixing anomalies. Probe-based techniques are used for targeting the problem location, while knowledge management assists with problem analysis, diagnosis, and classification. ERMIS architectural decisions have been driven by emerging-business requirements related to small and mediumsized businesses. [ABSTRACT FROM AUTHOR]
Copyright of IBM Journal of Research & Development is the property of IBM Corporation/IBM Journals and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution.
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  Data: <searchLink fieldCode="AR" term="%22Viswanathan%2C+M%2E%22">Viswanathan, M.</searchLink><relatesTo>1</relatesTo><i> maheshv@us.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Shaikh%2C+H%2E%22">Shaikh, H.</searchLink><relatesTo>2</relatesTo><i> hshaikh@us.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Sailer%2C+A%2E%22">Sailer, A.</searchLink><relatesTo>3</relatesTo><i> ancas@us.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Song%2C+Y%2E%22">Song, Y.</searchLink><relatesTo>4</relatesTo><i> yangsong@microsoft.com</i><br /><searchLink fieldCode="AR" term="%22Fang%2C+X%2E%22">Fang, X.</searchLink><relatesTo>5</relatesTo><i> xingfang@cn.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Wu%2C+Y%2E+H%2E%22">Wu, Y. H.</searchLink><relatesTo>6</relatesTo><i> wuyuhui@cn.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Zou%2C+Z%2E+L%2E%22">Zou, Z. L.</searchLink><relatesTo>5</relatesTo><i> zouzhile@cn.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Reddy%2C+K%2E+P%2E%22">Reddy, K. P.</searchLink><relatesTo>7</relatesTo><i> ishorepr@jamochatech.com</i><br /><searchLink fieldCode="AR" term="%22Deshmukh%2C+A%2E%22">Deshmukh, A.</searchLink><relatesTo>8</relatesTo><i> abhideshmukh@in.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Gupta%2C+M%2E%22">Gupta, M.</searchLink><relatesTo>9</relatesTo><i> gmanish@in.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Krishnamurthy%2C+B%2E%22">Krishnamurthy, B.</searchLink><relatesTo>10</relatesTo><i> bharat.kris@in.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Sethi%2C+M%2E%22">Sethi, M.</searchLink><relatesTo>11</relatesTo><i> manishsethi@in.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Viswanathan%2C+B%2E%22">Viswanathan, B.</searchLink><relatesTo>12</relatesTo><i> bviswana@in.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Gulla%2C+J%2E+G%2E%22">Gulla, J. G.</searchLink><relatesTo>13</relatesTo><i> gulla@us.ibm.com</i><br /><searchLink fieldCode="AR" term="%22Matar%2C+F%2E%22">Matar, F.</searchLink><relatesTo>14</relatesTo><i> matar@us.ibm.com</i>
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  Data: <searchLink fieldCode="JN" term="%22IBM+Journal+of+Research+%26+Development%22">IBM Journal of Research & Development</searchLink>. Nov2009, Vol. 53 Issue 6, p8:1-8:18. 18p.
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  Data: Remote management of IT (information technology) infrastructures, as a service, has received significant attention due to the numerous benefits it offers. In this paper, we discuss our work on taking a previously India-only remote IT infrastructure management service offering to a global audience. We first provide an overview of this IBM offering, called Expresse Remote Managed Infrastructure Services (ERMIS), and then focus on two specific aspects, service catalog and problem determination and resolution (PDR). In service catalog-based remote management, customers browse the catalog and place orders as they would using an online store. Our service catalog entries contain workflows to automate the deployment of requested applications or the configuration change of customer resources. High-level customer requirements are translated into capacity sizing and configuration parameters, which are then used to provision the final solution by making use of ITILt (Information Technology Infrastructure Library) release and configuration management processes. PDR involves detecting, locating, and fixing anomalies. Probe-based techniques are used for targeting the problem location, while knowledge management assists with problem analysis, diagnosis, and classification. ERMIS architectural decisions have been driven by emerging-business requirements related to small and mediumsized businesses. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of IBM Journal of Research & Development is the property of IBM Corporation/IBM Journals and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1147/JRD.2009.5429036
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        Text: English
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      – SubjectFull: Information technology
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      – SubjectFull: Information superhighway
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      – SubjectFull: International Business Machines Corp.
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