View in EDS PDF Full Text

Texting 4 Answers: What Questions Do People Ask?

Saved in:
Bibliographic Details
Title: Texting 4 Answers: What Questions Do People Ask?
Authors: Luo, Lili1, Weak, Emily
Source: Reference & User Services Quarterly. Winter2011, Vol. 51 Issue 2, p133-142. 10p. 4 Charts, 2 Graphs.
Subjects: Electronic reference services (Libraries), Library reference service use studies, Text messages, Questioning, Library public services, Library services for teenagers, Library cooperation, Library 2.0
Abstract: This study seeks to provide empirical evidence about how users use text reference service, especially what kinds of questions they ask, to further the professional understanding of this emerging reference service venue and how to best deliver text reference service via this venue. More than three thousand transactions from My Info Quest, the first nation-wide collaborative text reference service, were studied to identify the types of information needs fulfilled by text reference. Additional analysis of characteristics such as transaction length and interactivity provides a more in-depth picture of the nature of text reference. Findings of the study will be beneficial to libraries that are interested in starting a text reference service and developing best practices. [ABSTRACT FROM AUTHOR]
Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
FullText Links:
  – Type: pdflink
Text:
  Availability: 0
Header DbId: egs
DbLabel: Engineering Source
An: 69858661
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Texting 4 Answers: What Questions Do People Ask?
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Luo%2C+Lili%22">Luo, Lili</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Weak%2C+Emily%22">Weak, Emily</searchLink>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22Reference+%26+User+Services+Quarterly%22">Reference & User Services Quarterly</searchLink>. Winter2011, Vol. 51 Issue 2, p133-142. 10p. 4 Charts, 2 Graphs.
– Name: Subject
  Label: Subjects
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br /><searchLink fieldCode="DE" term="%22Library+reference+service+use+studies%22">Library reference service use studies</searchLink><br /><searchLink fieldCode="DE" term="%22Text+messages%22">Text messages</searchLink><br /><searchLink fieldCode="DE" term="%22Questioning%22">Questioning</searchLink><br /><searchLink fieldCode="DE" term="%22Library+public+services%22">Library public services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+services+for+teenagers%22">Library services for teenagers</searchLink><br /><searchLink fieldCode="DE" term="%22Library+cooperation%22">Library cooperation</searchLink><br /><searchLink fieldCode="DE" term="%22Library+2%2E0%22">Library 2.0</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This study seeks to provide empirical evidence about how users use text reference service, especially what kinds of questions they ask, to further the professional understanding of this emerging reference service venue and how to best deliver text reference service via this venue. More than three thousand transactions from My Info Quest, the first nation-wide collaborative text reference service, were studied to identify the types of information needs fulfilled by text reference. Additional analysis of characteristics such as transaction length and interactivity provides a more in-depth picture of the nature of text reference. Findings of the study will be beneficial to libraries that are interested in starting a text reference service and developing best practices. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=egs&AN=69858661
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.5860/rusq.51n2.133
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 10
        StartPage: 133
    Subjects:
      – SubjectFull: Electronic reference services (Libraries)
        Type: general
      – SubjectFull: Library reference service use studies
        Type: general
      – SubjectFull: Text messages
        Type: general
      – SubjectFull: Questioning
        Type: general
      – SubjectFull: Library public services
        Type: general
      – SubjectFull: Library services for teenagers
        Type: general
      – SubjectFull: Library cooperation
        Type: general
      – SubjectFull: Library 2.0
        Type: general
    Titles:
      – TitleFull: Texting 4 Answers: What Questions Do People Ask?
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Luo, Lili
      – PersonEntity:
          Name:
            NameFull: Weak, Emily
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 12
              Text: Winter2011
              Type: published
              Y: 2011
          Identifiers:
            – Type: issn-print
              Value: 10949054
          Numbering:
            – Type: volume
              Value: 51
            – Type: issue
              Value: 2
          Titles:
            – TitleFull: Reference & User Services Quarterly
              Type: main
ResultId 1