Facilitator-in-a-Box: Process Support Applications to Help Practitioners Realize the Potential of Collaboration Technology.

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Title: Facilitator-in-a-Box: Process Support Applications to Help Practitioners Realize the Potential of Collaboration Technology.
Authors: Briggs, Robert O.1, Kolfschoten, Gwendolyn L.2, de Vreede, Gert-Jan3, Lukosch, Stephan2, Albrecht, Conan C.4
Source: Journal of Management Information Systems. Spring2013, Vol. 29 Issue 4, p159-194. 36p. 1 Black and White Photograph, 1 Diagram, 5 Charts.
Subjects: Engineering -- Computer network resources, Computer assisted research, Organizational communication, Decision support systems, Group decision making, Expert systems, Computer network resources
Abstract: The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Management Information Systems is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Facilitator-in-a-Box: Process Support Applications to Help Practitioners Realize the Potential of Collaboration Technology.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Management+Information+Systems%22">Journal of Management Information Systems</searchLink>. Spring2013, Vol. 29 Issue 4, p159-194. 36p. 1 Black and White Photograph, 1 Diagram, 5 Charts.
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  Data: <searchLink fieldCode="DE" term="%22Engineering+--+Computer+network+resources%22">Engineering -- Computer network resources</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+assisted+research%22">Computer assisted research</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+communication%22">Organizational communication</searchLink><br /><searchLink fieldCode="DE" term="%22Decision+support+systems%22">Decision support systems</searchLink><br /><searchLink fieldCode="DE" term="%22Group+decision+making%22">Group decision making</searchLink><br /><searchLink fieldCode="DE" term="%22Expert+systems%22">Expert systems</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+network+resources%22">Computer network resources</searchLink>
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  Data: The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Journal of Management Information Systems is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.2753/MIS0742-1222290406
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        Text: English
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      – SubjectFull: Computer assisted research
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              Text: Spring2013
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