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Stay on the Wikipedia task: When task-related disagreements slip into personal and procedural conflicts.

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Title: Stay on the Wikipedia task: When task-related disagreements slip into personal and procedural conflicts.
Authors: Arazy, Ofer1 ofer.arazy@ualberta.ca, Yeo, Lisa2 mlyeo@loyola.edu, Nov, Oded3 onov@poly.edu
Source: Journal of the American Society for Information Science & Technology. Aug2013, Vol. 64 Issue 8, p1634-1648. 15p. 3 Diagrams, 3 Charts.
Subjects: Algorithms, Conflict (Psychology), Delphi method, Discriminant analysis, Editors, Emotions, Internet, Interprofessional relations, Mathematical models, Research evaluation, Research funding, Scale analysis (Psychology), Reference sources, Theory, Medical coding, Descriptive statistics
Abstract: In Wikipedia, volunteers collaboratively author encyclopedic entries, and therefore managing conflict is a key factor in group success. Behavioral research describes 3 conflict types: task-related, affective, and process. Affective and process conflicts have been consistently found to impede group performance; however, the effect of task conflict is inconsistent. We propose that these inconclusive results are due to underspecification of the task conflict construct, and focus on the transition phase where task-related disagreements escalate into affective and process conflict. We define these transitional phases as distinct constructs-task-affective and task-process conflict-and develop a theoretical model that explains how the various task-related conflict constructs, together with the composition of the wiki editor group, determine the quality of the collaboratively authored wiki article. Our empirical study of 96 Wikipedia articles involved multiple data-collection methods, including analysis of Wikipedia system logs, manual content analysis of articles' discussion pages, and a comprehensive assessment of articles' quality using the Delphi method. Our results show that when group members' disagreements-originally task related-escalate into personal attacks or hinge on procedure, these disagreements impede group performance. Implications for research and practice are discussed. [ABSTRACT FROM AUTHOR]
Copyright of Journal of the American Society for Information Science & Technology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Engineering Source
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  Data: Stay on the Wikipedia task: When task-related disagreements slip into personal and procedural conflicts.
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  Data: <searchLink fieldCode="AR" term="%22Arazy%2C+Ofer%22">Arazy, Ofer</searchLink><relatesTo>1</relatesTo><i> ofer.arazy@ualberta.ca</i><br /><searchLink fieldCode="AR" term="%22Yeo%2C+Lisa%22">Yeo, Lisa</searchLink><relatesTo>2</relatesTo><i> mlyeo@loyola.edu</i><br /><searchLink fieldCode="AR" term="%22Nov%2C+Oded%22">Nov, Oded</searchLink><relatesTo>3</relatesTo><i> onov@poly.edu</i>
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  Data: In Wikipedia, volunteers collaboratively author encyclopedic entries, and therefore managing conflict is a key factor in group success. Behavioral research describes 3 conflict types: task-related, affective, and process. Affective and process conflicts have been consistently found to impede group performance; however, the effect of task conflict is inconsistent. We propose that these inconclusive results are due to underspecification of the task conflict construct, and focus on the transition phase where task-related disagreements escalate into affective and process conflict. We define these transitional phases as distinct constructs-task-affective and task-process conflict-and develop a theoretical model that explains how the various task-related conflict constructs, together with the composition of the wiki editor group, determine the quality of the collaboratively authored wiki article. Our empirical study of 96 Wikipedia articles involved multiple data-collection methods, including analysis of Wikipedia system logs, manual content analysis of articles' discussion pages, and a comprehensive assessment of articles' quality using the Delphi method. Our results show that when group members' disagreements-originally task related-escalate into personal attacks or hinge on procedure, these disagreements impede group performance. Implications for research and practice are discussed. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Journal of the American Society for Information Science & Technology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1002/asi.22869
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        Text: English
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        PageCount: 15
        StartPage: 1634
    Subjects:
      – SubjectFull: Algorithms
        Type: general
      – SubjectFull: Conflict (Psychology)
        Type: general
      – SubjectFull: Delphi method
        Type: general
      – SubjectFull: Discriminant analysis
        Type: general
      – SubjectFull: Editors
        Type: general
      – SubjectFull: Emotions
        Type: general
      – SubjectFull: Internet
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      – SubjectFull: Interprofessional relations
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      – SubjectFull: Mathematical models
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      – SubjectFull: Research evaluation
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      – SubjectFull: Research funding
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      – SubjectFull: Scale analysis (Psychology)
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      – SubjectFull: Reference sources
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      – SubjectFull: Theory
        Type: general
      – SubjectFull: Medical coding
        Type: general
      – SubjectFull: Descriptive statistics
        Type: general
    Titles:
      – TitleFull: Stay on the Wikipedia task: When task-related disagreements slip into personal and procedural conflicts.
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            NameFull: Arazy, Ofer
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              M: 08
              Text: Aug2013
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              Y: 2013
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