An Empirical Test of the Contingency Approach to User Participation in Information Systems Development.
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| Title: | An Empirical Test of the Contingency Approach to User Participation in Information Systems Development. |
|---|---|
| Authors: | Saleem, Naveed1 |
| Source: | Journal of Management Information Systems. Summer96, Vol. 13 Issue 1, p145-166. 22p. 2 Diagrams, 2 Charts, 1 Graph. |
| Subjects: | Backup processing alternatives in electronic data processing, Management information systems, Empirical research, End-user computing, Information technology, Systems design |
| Abstract: | User participation in information systems development is considered the key to system success in organizations. The empirical evidence, however, does not support this. A review of the literature suggests that one critical weakness in empirical investigations is inadequacy of operational measures of participation to gauge user influence on system design. Furthermore, there is also a growing consensus that the contradictory evidence may be due to a contingent, rather than a direct, relationship between participation and system success. This conception asserts that the outcome of user participation may depend on various contextual variables. One variable in particular--users' system-related functional expertise--is believed to moderate the outcome of participation. This paper derives the contingent effect of user expertise and reports the results of a controlled laboratory experiment and a field survey conducted to test it. The data suggest that users who perceive themselves as functional experts, relative to others, are unlikely to accept a system unless they exerted a substantive influence on its design. On the other hand, users who perceive themselves as functional nonexperts, relative to others, are likely to accept a system regardless of the extent of their influence on its design. This finding suggests user expertise as a useful criterion for selecting participants to serve on design teams and for determining the appropriate extent of a participant user's influence on system design. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Management Information Systems is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Engineering Source |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: egs DbLabel: Engineering Source An: 9609206746 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: An Empirical Test of the Contingency Approach to User Participation in Information Systems Development. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Saleem%2C+Naveed%22">Saleem, Naveed</searchLink><relatesTo>1</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+Management+Information+Systems%22">Journal of Management Information Systems</searchLink>. Summer96, Vol. 13 Issue 1, p145-166. 22p. 2 Diagrams, 2 Charts, 1 Graph. – Name: Subject Label: Subjects Group: Su Data: <searchLink fieldCode="DE" term="%22Backup+processing+alternatives+in+electronic+data+processing%22">Backup processing alternatives in electronic data processing</searchLink><br /><searchLink fieldCode="DE" term="%22Management+information+systems%22">Management information systems</searchLink><br /><searchLink fieldCode="DE" term="%22Empirical+research%22">Empirical research</searchLink><br /><searchLink fieldCode="DE" term="%22End-user+computing%22">End-user computing</searchLink><br /><searchLink fieldCode="DE" term="%22Information+technology%22">Information technology</searchLink><br /><searchLink fieldCode="DE" term="%22Systems+design%22">Systems design</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: User participation in information systems development is considered the key to system success in organizations. The empirical evidence, however, does not support this. A review of the literature suggests that one critical weakness in empirical investigations is inadequacy of operational measures of participation to gauge user influence on system design. Furthermore, there is also a growing consensus that the contradictory evidence may be due to a contingent, rather than a direct, relationship between participation and system success. This conception asserts that the outcome of user participation may depend on various contextual variables. One variable in particular--users' system-related functional expertise--is believed to moderate the outcome of participation. This paper derives the contingent effect of user expertise and reports the results of a controlled laboratory experiment and a field survey conducted to test it. The data suggest that users who perceive themselves as functional experts, relative to others, are unlikely to accept a system unless they exerted a substantive influence on its design. On the other hand, users who perceive themselves as functional nonexperts, relative to others, are likely to accept a system regardless of the extent of their influence on its design. This finding suggests user expertise as a useful criterion for selecting participants to serve on design teams and for determining the appropriate extent of a participant user's influence on system design. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of Management Information Systems is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1080/07421222.1996.11518116 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 22 StartPage: 145 Subjects: – SubjectFull: Backup processing alternatives in electronic data processing Type: general – SubjectFull: Management information systems Type: general – SubjectFull: Empirical research Type: general – SubjectFull: End-user computing Type: general – SubjectFull: Information technology Type: general – SubjectFull: Systems design Type: general Titles: – TitleFull: An Empirical Test of the Contingency Approach to User Participation in Information Systems Development. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Saleem, Naveed IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 06 Text: Summer96 Type: published Y: 1996 Identifiers: – Type: issn-print Value: 07421222 Numbering: – Type: volume Value: 13 – Type: issue Value: 1 Titles: – TitleFull: Journal of Management Information Systems Type: main |
| ResultId | 1 |
