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The influence of workload and civility of treatment on the perpetration of email incivility.

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Title: The influence of workload and civility of treatment on the perpetration of email incivility.
Authors: Francis, Lori1 lori.francis@smu.ca, Holmvall, Camilla M.2, O’Brien, Laura E.3
Source: Computers in Human Behavior. May2015, Vol. 46, p191-201. 11p.
Subject Terms: *Corporate culture, *Social norms, *Employees' workload, *Behavior disorders, Email & ethics, Corruption, Internet, Organizational behavior, Industrial psychology, Work environment, Professionalism
Abstract: The consequences of experienced incivility at work are well documented. However, less is known about causal factors of incivility. Using an experimental design, we investigated the causal effects of workload (high vs. low) and civility of initial treatment (civil vs. uncivil) on the perpetration of incivility in emails. Given the prevalence of e-mail as a form of communication in office environments, and the high possibility of misattributions of sender intent through this medium, it is important to understand how incivility might manifest and be perpetrated through email. Our outcome measure of interest was independently-rated civility of response emails. We expected participants to respond with more incivility to uncivil (vs. civil) stimuli; that those with high (vs. low) workloads would perpetrate more incivility; and that high workload would exacerbate the effect of received civility on the incivility of email responses. All of our hypotheses were supported. Limitations and future research directions are discussed. [ABSTRACT FROM AUTHOR]
Copyright of Computers in Human Behavior is the property of Pergamon Press - An Imprint of Elsevier Science and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: The influence of workload and civility of treatment on the perpetration of email incivility.
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  Data: <searchLink fieldCode="JN" term="%22Computers+in+Human+Behavior%22">Computers in Human Behavior</searchLink>. May2015, Vol. 46, p191-201. 11p.
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  Data: *<searchLink fieldCode="DE" term="%22Corporate+culture%22">Corporate culture</searchLink><br />*<searchLink fieldCode="DE" term="%22Social+norms%22">Social norms</searchLink><br />*<searchLink fieldCode="DE" term="%22Employees'+workload%22">Employees' workload</searchLink><br />*<searchLink fieldCode="DE" term="%22Behavior+disorders%22">Behavior disorders</searchLink><br /><searchLink fieldCode="DE" term="%22Email+%26+ethics%22">Email & ethics</searchLink><br /><searchLink fieldCode="DE" term="%22Corruption%22">Corruption</searchLink><br /><searchLink fieldCode="DE" term="%22Internet%22">Internet</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+behavior%22">Organizational behavior</searchLink><br /><searchLink fieldCode="DE" term="%22Industrial+psychology%22">Industrial psychology</searchLink><br /><searchLink fieldCode="DE" term="%22Work+environment%22">Work environment</searchLink><br /><searchLink fieldCode="DE" term="%22Professionalism%22">Professionalism</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: The consequences of experienced incivility at work are well documented. However, less is known about causal factors of incivility. Using an experimental design, we investigated the causal effects of workload (high vs. low) and civility of initial treatment (civil vs. uncivil) on the perpetration of incivility in emails. Given the prevalence of e-mail as a form of communication in office environments, and the high possibility of misattributions of sender intent through this medium, it is important to understand how incivility might manifest and be perpetrated through email. Our outcome measure of interest was independently-rated civility of response emails. We expected participants to respond with more incivility to uncivil (vs. civil) stimuli; that those with high (vs. low) workloads would perpetrate more incivility; and that high workload would exacerbate the effect of received civility on the incivility of email responses. All of our hypotheses were supported. Limitations and future research directions are discussed. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
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  Data: <i>Copyright of Computers in Human Behavior is the property of Pergamon Press - An Imprint of Elsevier Science and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1016/j.chb.2014.12.044
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        Text: English
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        PageCount: 11
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      – SubjectFull: Corporate culture
        Type: general
      – SubjectFull: Social norms
        Type: general
      – SubjectFull: Employees' workload
        Type: general
      – SubjectFull: Behavior disorders
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      – SubjectFull: Email & ethics
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      – SubjectFull: Corruption
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      – SubjectFull: Internet
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      – SubjectFull: Organizational behavior
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      – SubjectFull: Industrial psychology
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      – SubjectFull: Work environment
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      – SubjectFull: Professionalism
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      – TitleFull: The influence of workload and civility of treatment on the perpetration of email incivility.
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              Text: May2015
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