Reference Chat: Filling a Space in a Beautiful Way.
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| Title: | Reference Chat: Filling a Space in a Beautiful Way. |
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| Authors: | Harmeyer, Dave1 (AUTHOR) dharmeyer@apu.edu |
| Source: | Reference Librarian. Jul-Sep2016, Vol. 57 Issue 3, p254-263. 10p. |
| Subject Terms: | *Library reference services, *Online chat, *Information services, Reference interviews (Library science), Anonymity |
| Abstract: | This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this reference chat transaction, you will:Consider the reference interview as artKnow what every patron deservesUnderstand two goals of chat referenceBe aware of the average time for picking up patronsPractice statistically significant time between librarian’s posts [ABSTRACT FROM PUBLISHER] |
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| Database: | Education Research Complete |
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| Abstract: | This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this reference chat transaction, you will:Consider the reference interview as artKnow what every patron deservesUnderstand two goals of chat referenceBe aware of the average time for picking up patronsPractice statistically significant time between librarian’s posts [ABSTRACT FROM PUBLISHER] |
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| ISSN: | 02763877 |
| DOI: | 10.1080/02763877.2016.1129248 |
