Reference Chat: Filling a Space in a Beautiful Way.

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Bibliographic Details
Title: Reference Chat: Filling a Space in a Beautiful Way.
Authors: Harmeyer, Dave1 (AUTHOR) dharmeyer@apu.edu
Source: Reference Librarian. Jul-Sep2016, Vol. 57 Issue 3, p254-263. 10p.
Subject Terms: *Library reference services, *Online chat, *Information services, Reference interviews (Library science), Anonymity
Abstract: This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this reference chat transaction, you will:Consider the reference interview as artKnow what every patron deservesUnderstand two goals of chat referenceBe aware of the average time for picking up patronsPractice statistically significant time between librarian’s posts [ABSTRACT FROM PUBLISHER]
Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Reference Chat: Filling a Space in a Beautiful Way.
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  Data: *<searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br />*<searchLink fieldCode="DE" term="%22Online+chat%22">Online chat</searchLink><br />*<searchLink fieldCode="DE" term="%22Information+services%22">Information services</searchLink><br /><searchLink fieldCode="DE" term="%22Reference+interviews+%28Library+science%29%22">Reference interviews (Library science)</searchLink><br /><searchLink fieldCode="DE" term="%22Anonymity%22">Anonymity</searchLink>
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  Data: This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this reference chat transaction, you will:Consider the reference interview as artKnow what every patron deservesUnderstand two goals of chat referenceBe aware of the average time for picking up patronsPractice statistically significant time between librarian’s posts [ABSTRACT FROM PUBLISHER]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1080/02763877.2016.1129248
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      – Code: eng
        Text: English
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    Subjects:
      – SubjectFull: Library reference services
        Type: general
      – SubjectFull: Online chat
        Type: general
      – SubjectFull: Information services
        Type: general
      – SubjectFull: Reference interviews (Library science)
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      – SubjectFull: Anonymity
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      – TitleFull: Reference Chat: Filling a Space in a Beautiful Way.
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              Text: Jul-Sep2016
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              Y: 2016
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