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Building Rapport to Improve Retention and Success in Online Classes.

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Title: Building Rapport to Improve Retention and Success in Online Classes.
Authors: Glazier, Rebecca A.1 (AUTHOR) raglazier@ualr.edu
Source: Journal of Political Science Education. Oct-Dec2016, Vol. 12 Issue 4, p437-456. 20p.
Subject Terms: *Online education, *Computer assisted instruction, *School dropout prevention, *Internet in education
Abstract: As the prevalence of online education continues to grow, so do concerns about student success. Online students tend to withdraw more often and earn lower grades, compared to students in traditional classrooms. Explanations for this disparity range from student characteristics to institutional shortcomings to course design. Attempts to counter this trend are often resource intensive and yield mixed results. I hypothesize that the difficulty of establishing student–instructor rapport in online classes contributes to lower student success. Without rapport, students are less likely to remember and prioritize online classes. Thus, improving rapport with online students may lead to improvements in student success. To test this hypothesis, I implemented rapport-building teaching strategies—including video updates, personal e-mails, and personalized electronic comments on assignments—in some online classes (studentn = 143) and compared student outcomes in those classes to online classes taught without rapport-building strategies (studentn = 322). Difference of means tests, logit models, and OLS regression models all show significantly lower attrition and significantly higher grades in the rapport-building courses. Qualitative student comments identify the high-rapport relationship with the instructor as a key factor in student success. Thus, rapport building represents a simple, instructor-driven intervention that can significantly improve online retention and grades. [ABSTRACT FROM PUBLISHER]
Copyright of Journal of Political Science Education is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Building Rapport to Improve Retention and Success in Online Classes.
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  Data: <searchLink fieldCode="AR" term="%22Glazier%2C+Rebecca+A%2E%22">Glazier, Rebecca A.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> raglazier@ualr.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Political+Science+Education%22">Journal of Political Science Education</searchLink>. Oct-Dec2016, Vol. 12 Issue 4, p437-456. 20p.
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  Data: *<searchLink fieldCode="DE" term="%22Online+education%22">Online education</searchLink><br />*<searchLink fieldCode="DE" term="%22Computer+assisted+instruction%22">Computer assisted instruction</searchLink><br />*<searchLink fieldCode="DE" term="%22School+dropout+prevention%22">School dropout prevention</searchLink><br />*<searchLink fieldCode="DE" term="%22Internet+in+education%22">Internet in education</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: As the prevalence of online education continues to grow, so do concerns about student success. Online students tend to withdraw more often and earn lower grades, compared to students in traditional classrooms. Explanations for this disparity range from student characteristics to institutional shortcomings to course design. Attempts to counter this trend are often resource intensive and yield mixed results. I hypothesize that the difficulty of establishing student–instructor rapport in online classes contributes to lower student success. Without rapport, students are less likely to remember and prioritize online classes. Thus, improving rapport with online students may lead to improvements in student success. To test this hypothesis, I implemented rapport-building teaching strategies—including video updates, personal e-mails, and personalized electronic comments on assignments—in some online classes (studentn = 143) and compared student outcomes in those classes to online classes taught without rapport-building strategies (studentn = 322). Difference of means tests, logit models, and OLS regression models all show significantly lower attrition and significantly higher grades in the rapport-building courses. Qualitative student comments identify the high-rapport relationship with the instructor as a key factor in student success. Thus, rapport building represents a simple, instructor-driven intervention that can significantly improve online retention and grades. [ABSTRACT FROM PUBLISHER]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Journal of Political Science Education is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1080/15512169.2016.1155994
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      – SubjectFull: Online education
        Type: general
      – SubjectFull: Computer assisted instruction
        Type: general
      – SubjectFull: School dropout prevention
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      – SubjectFull: Internet in education
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              Text: Oct-Dec2016
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