A comprehensive concomitant analysis of service employees’ well-being and performance.
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| Title: | A comprehensive concomitant analysis of service employees’ well-being and performance. |
|---|---|
| Authors: | Edgar, Fiona1 fiona.edgar@otago.ac.nz, Geare, Alan1 alan.geare@otago.ac.nz, Zhang, Jing A.1 jing.zhang@otago.ac.nz |
| Source: | Personnel Review. 2017, Vol. 46 Issue 8, p1870-1889. 20p. |
| Subject Terms: | *Job performance, *Job satisfaction, Service industries workers, Well-being |
| Geographic Terms: | New Zealand |
| Abstract: | Purpose The connection between employees’ well-being and performance, although widely studied in organizational psychology, has received much less attention from HRM scholars. The purpose of this paper is to extend the literature by examining the impacts of the multidimensional structure of well-being consisting of psychological, social and health dimensions on employees’ task and contextual performance.Design/methodology/approach The authors collected data from 281 employees from the New Zealand service sector using a questionnaire survey. Factor analysis was used to determine items that form various facets of well-being and performance constructs. Hierarchical regression analyses were conducted to test the well-being – performance relationship.Findings The findings show that different facets of well-being differentially contribute to employees’ task and contextual performance. Specifically, the facets of happiness and trust were positively associated with both task and contextual performance, while the effects of life satisfaction and work life balance on task and contextual performance were insignificant. Moreover, work intensification was only associated with task performance, in contrast, job satisfaction and over commitment were only related to contextual performance.Practical implications The implications of these findings are two-fold. For researchers, a review and overhaul of the conceptualization and operationalization of well-being in HRM studies is long overdue. For managers, improvements to employees’ job performance and the organization’s health can result from simultaneously enhancing multiple dimensions of employees’ well-being.Originality/value This study provides new insights into the complex relationship between well-being and performance by incorporating a multidimensional and multifaceted perspective of well-being and highlighting the distinctive effects of various facets of well-being on different types of employees’ performance. [ABSTRACT FROM AUTHOR] |
| Copyright of Personnel Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 126349297 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: A comprehensive concomitant analysis of service employees’ well-being and performance. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Edgar%2C+Fiona%22">Edgar, Fiona</searchLink><relatesTo>1</relatesTo><i> fiona.edgar@otago.ac.nz</i><br /><searchLink fieldCode="AR" term="%22Geare%2C+Alan%22">Geare, Alan</searchLink><relatesTo>1</relatesTo><i> alan.geare@otago.ac.nz</i><br /><searchLink fieldCode="AR" term="%22Zhang%2C+Jing+A%2E%22">Zhang, Jing A.</searchLink><relatesTo>1</relatesTo><i> jing.zhang@otago.ac.nz</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Personnel+Review%22">Personnel Review</searchLink>. 2017, Vol. 46 Issue 8, p1870-1889. 20p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Job+performance%22">Job performance</searchLink><br />*<searchLink fieldCode="DE" term="%22Job+satisfaction%22">Job satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Service+industries+workers%22">Service industries workers</searchLink><br /><searchLink fieldCode="DE" term="%22Well-being%22">Well-being</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22New+Zealand%22">New Zealand</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Purpose The connection between employees’ well-being and performance, although widely studied in organizational psychology, has received much less attention from HRM scholars. The purpose of this paper is to extend the literature by examining the impacts of the multidimensional structure of well-being consisting of psychological, social and health dimensions on employees’ task and contextual performance.Design/methodology/approach The authors collected data from 281 employees from the New Zealand service sector using a questionnaire survey. Factor analysis was used to determine items that form various facets of well-being and performance constructs. Hierarchical regression analyses were conducted to test the well-being – performance relationship.Findings The findings show that different facets of well-being differentially contribute to employees’ task and contextual performance. Specifically, the facets of happiness and trust were positively associated with both task and contextual performance, while the effects of life satisfaction and work life balance on task and contextual performance were insignificant. Moreover, work intensification was only associated with task performance, in contrast, job satisfaction and over commitment were only related to contextual performance.Practical implications The implications of these findings are two-fold. For researchers, a review and overhaul of the conceptualization and operationalization of well-being in HRM studies is long overdue. For managers, improvements to employees’ job performance and the organization’s health can result from simultaneously enhancing multiple dimensions of employees’ well-being.Originality/value This study provides new insights into the complex relationship between well-being and performance by incorporating a multidimensional and multifaceted perspective of well-being and highlighting the distinctive effects of various facets of well-being on different types of employees’ performance. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Personnel Review is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1108/PR-05-2016-0108 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 20 StartPage: 1870 Subjects: – SubjectFull: Job performance Type: general – SubjectFull: Job satisfaction Type: general – SubjectFull: Service industries workers Type: general – SubjectFull: Well-being Type: general – SubjectFull: New Zealand Type: general Titles: – TitleFull: A comprehensive concomitant analysis of service employees’ well-being and performance. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Edgar, Fiona – PersonEntity: Name: NameFull: Geare, Alan – PersonEntity: Name: NameFull: Zhang, Jing A. IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 12 Text: 2017 Type: published Y: 2017 Identifiers: – Type: issn-print Value: 00483486 Numbering: – Type: volume Value: 46 – Type: issue Value: 8 Titles: – TitleFull: Personnel Review Type: main |
| ResultId | 1 |
