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Emotional design application to evaluate user impressions of library information desks.

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Title: Emotional design application to evaluate user impressions of library information desks.
Authors: Cortés-Villalba, Carmina1 ccortes@alumni.upv.es, Gil-Leiva, Isidoro2 isgil@um.es, Artacho-Ramírez, Miguel Ángel1 miarra@dpi.upv.es
Source: Library & Information Science Research (07408188). Oct2017, Vol. 39 Issue 4, p311-318. 8p.
Subject Terms: Library information desks, Quality of service, Semantics, Professionalism, Library information network use studies
Abstract: To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify these concepts, or dimensions, and an equation was devised to discover the influence they have in the acceptance of a service by users. Some 53 users evaluated the tangible elements of 28 library information desks. Five latent concepts emerged from the analysis: modern , welcoming , professional , simple , and accessible . The most influential concepts influencing willingness to interact at library information desks were, in descending order, modernity, professionalism, welcoming environment, and accessibility. Finally, a comparative semantic profile was developed to explore the perception differences between the most and the least desirable information desks. Understanding the concepts that users consider when evaluating information desks and the influence of those concepts on user behavior can help designers improve overall service quality impressions. [ABSTRACT FROM AUTHOR]
Copyright of Library & Information Science Research (07408188) is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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PubType: Academic Journal
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  Data: Emotional design application to evaluate user impressions of library information desks.
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  Data: <searchLink fieldCode="AR" term="%22Cortés-Villalba%2C+Carmina%22">Cortés-Villalba, Carmina</searchLink><relatesTo>1</relatesTo><i> ccortes@alumni.upv.es</i><br /><searchLink fieldCode="AR" term="%22Gil-Leiva%2C+Isidoro%22">Gil-Leiva, Isidoro</searchLink><relatesTo>2</relatesTo><i> isgil@um.es</i><br /><searchLink fieldCode="AR" term="%22Artacho-Ramírez%2C+Miguel+Ángel%22">Artacho-Ramírez, Miguel Ángel</searchLink><relatesTo>1</relatesTo><i> miarra@dpi.upv.es</i>
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  Data: <searchLink fieldCode="JN" term="%22Library+%26+Information+Science+Research+%2807408188%29%22">Library & Information Science Research (07408188)</searchLink>. Oct2017, Vol. 39 Issue 4, p311-318. 8p.
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  Data: <searchLink fieldCode="DE" term="%22Library+information+desks%22">Library information desks</searchLink><br /><searchLink fieldCode="DE" term="%22Quality+of+service%22">Quality of service</searchLink><br /><searchLink fieldCode="DE" term="%22Semantics%22">Semantics</searchLink><br /><searchLink fieldCode="DE" term="%22Professionalism%22">Professionalism</searchLink><br /><searchLink fieldCode="DE" term="%22Library+information+network+use+studies%22">Library information network use studies</searchLink>
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  Data: To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify these concepts, or dimensions, and an equation was devised to discover the influence they have in the acceptance of a service by users. Some 53 users evaluated the tangible elements of 28 library information desks. Five latent concepts emerged from the analysis: modern , welcoming , professional , simple , and accessible . The most influential concepts influencing willingness to interact at library information desks were, in descending order, modernity, professionalism, welcoming environment, and accessibility. Finally, a comparative semantic profile was developed to explore the perception differences between the most and the least desirable information desks. Understanding the concepts that users consider when evaluating information desks and the influence of those concepts on user behavior can help designers improve overall service quality impressions. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Library & Information Science Research (07408188) is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=126535942
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        Text: English
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      – SubjectFull: Semantics
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              Text: Oct2017
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