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Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference.

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Title: Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference.
Authors: Carter, David S.1 superman@umich.edu
Source: Reference Librarian. 2003, Vol. 38 Issue 79-80, p113-120. 8p.
Subject Terms: *Electronic reference services (Libraries), *Library reference services, *Librarians, *Public libraries, Reference interviews (Library science)
Geographic Terms: United States
Abstract: This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. [ABSTRACT FROM AUTHOR]
Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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DbLabel: Education Research Complete
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PubType: Academic Journal
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  Data: Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference.
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  Data: *<searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br />*<searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Public+libraries%22">Public libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Reference+interviews+%28Library+science%29%22">Reference interviews (Library science)</searchLink>
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  Data: This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1300/J120v38n79_08
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      – SubjectFull: Library reference services
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      – SubjectFull: Public libraries
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      – SubjectFull: Reference interviews (Library science)
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      – TitleFull: Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference.
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              Text: 2003
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