Bibliographic Details
| Title: |
Have(n't) We Been Here Before? Lessons from Telephone Reference. |
| Authors: |
Kern, M. Kathleen1 katkern@uiuc.edu |
| Source: |
Reference Librarian. 2004, Vol. 41 Issue 85, p1-17. 17p. |
| Subject Terms: |
*Information services, Library telephone reference services, Telecommunication, Technology |
| Abstract: |
Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will ex- amine issues of policy, staring, and technology for telephone and chat reference. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
