Have(n't) We Been Here Before? Lessons from Telephone Reference.
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| Title: | Have(n't) We Been Here Before? Lessons from Telephone Reference. |
|---|---|
| Authors: | Kern, M. Kathleen1 katkern@uiuc.edu |
| Source: | Reference Librarian. 2004, Vol. 41 Issue 85, p1-17. 17p. |
| Subject Terms: | *Information services, Library telephone reference services, Telecommunication, Technology |
| Abstract: | Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will ex- amine issues of policy, staring, and technology for telephone and chat reference. [ABSTRACT FROM AUTHOR] |
| Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 14500264 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Have(n't) We Been Here Before? Lessons from Telephone Reference. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Kern%2C+M%2E+Kathleen%22">Kern, M. Kathleen</searchLink><relatesTo>1</relatesTo><i> katkern@uiuc.edu</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Reference+Librarian%22">Reference Librarian</searchLink>. 2004, Vol. 41 Issue 85, p1-17. 17p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Information+services%22">Information services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+telephone+reference+services%22">Library telephone reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Telecommunication%22">Telecommunication</searchLink><br /><searchLink fieldCode="DE" term="%22Technology%22">Technology</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will ex- amine issues of policy, staring, and technology for telephone and chat reference. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=14500264 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1300/J120v41n85_01 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 17 StartPage: 1 Subjects: – SubjectFull: Information services Type: general – SubjectFull: Library telephone reference services Type: general – SubjectFull: Telecommunication Type: general – SubjectFull: Technology Type: general Titles: – TitleFull: Have(n't) We Been Here Before? Lessons from Telephone Reference. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Kern, M. Kathleen IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 02 Text: 2004 Type: published Y: 2004 Identifiers: – Type: issn-print Value: 02763877 Numbering: – Type: volume Value: 41 – Type: issue Value: 85 Titles: – TitleFull: Reference Librarian Type: main |
| ResultId | 1 |
