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Surging virtual reference services: COVID-19 a game changer.

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Title: Surging virtual reference services: COVID-19 a game changer.
Authors: Radford, Marie L.1 mradford@rutgers.edu, Costello, Laura2 laura.costello@rutgers.edu, Montague, Kaitlin3 kaitlin.montague@rutgers.edu
Source: College & Research Libraries News. Mar2021, Vol. 82 Issue 3, p106-113. 3p.
Subject Terms: *Academic libraries, *COVID-19 pandemic, *Academic librarians, *Library reference service use studies, *Library reference services
Geographic Terms: United States
Abstract: The article deals with a study of U.S. academic libraries' responses to the Covid-19 pandemic with particular focus on librarian views on changes in services and relationships. Topics discussed include the resiliency and creativity of librarians which helped them transition to online-only reference and instruction and the benefits of the introduction and use of virtual reference services before the pandemic.
Database: Education Research Complete
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  Data: <searchLink fieldCode="JN" term="%22College+%26+Research+Libraries+News%22">College & Research Libraries News</searchLink>. Mar2021, Vol. 82 Issue 3, p106-113. 3p.
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  Data: The article deals with a study of U.S. academic libraries' responses to the Covid-19 pandemic with particular focus on librarian views on changes in services and relationships. Topics discussed include the resiliency and creativity of librarians which helped them transition to online-only reference and instruction and the benefits of the introduction and use of virtual reference services before the pandemic.
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        Value: 10.5860/crln.82.3.106
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        Text: English
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      – SubjectFull: COVID-19 pandemic
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      – SubjectFull: Academic librarians
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      – SubjectFull: Library reference service use studies
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      – SubjectFull: United States
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      – TitleFull: Surging virtual reference services: COVID-19 a game changer.
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              Text: Mar2021
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