Whatever It Takes: Maintaining Student Engagement and Wellbeing in Unprecedented Times.

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Title: Whatever It Takes: Maintaining Student Engagement and Wellbeing in Unprecedented Times.
Authors: Burge, Laura1 l.burge@deakin.edu.au, Klein-Boonschate, Angelica2
Source: Journal of the Australian & New Zealand Student Services Association. 2021, Vol. 29 Issue 1, p52-58. 7p.
Subject Terms: *Student engagement, *Students, *Academic accommodations, *Community support, COVID-19, Landscape changes
Geographic Terms: Australia
Company/Entity: Deakin University
Abstract: When COVID-19 impacted Australia earlier this year, student accommodation providers found themselves in the most challenging operating environment imaginable. Deakin Residential Services (DRS) rapidly adapted to the continually changing landscape, taking a 'whatever it takes' approach to supporting students across all four of Deakin University's campuses. Adopting a focus on ensuring members of our community were supported, engaged and informed, DRS instigated ongoing one on one welfare checks with every resident, and introduced a new wellbeing model tailored to support students through life 'out of the ordinary;' facilitated a comprehensive suite of virtual programs to foster community and responsibly engage students in a COVID-safe manner, and leveraged technology to keep students informed, manage expectations, and demonstrably ensure understanding, compliance and active support for key safety messages. This paper will share further details regarding this three-part strategy, exploring aspects which have been found to be silver-linings and likely to remain part of our operation post-pandemic, along with discussing some of the challenges and opportunities which have arisen throughout 2020. The authors will highlight key elements which are transferable, not only to other student accommodation providers, but also to those supporting the broader student experience within higher education. [ABSTRACT FROM AUTHOR]
Copyright of Journal of the Australian & New Zealand Student Services Association is the property of Australia & New Zealand Student Services Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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PubType: Academic Journal
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  Data: Whatever It Takes: Maintaining Student Engagement and Wellbeing in Unprecedented Times.
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  Data: *<searchLink fieldCode="DE" term="%22Student+engagement%22">Student engagement</searchLink><br />*<searchLink fieldCode="DE" term="%22Students%22">Students</searchLink><br />*<searchLink fieldCode="DE" term="%22Academic+accommodations%22">Academic accommodations</searchLink><br />*<searchLink fieldCode="DE" term="%22Community+support%22">Community support</searchLink><br /><searchLink fieldCode="DE" term="%22COVID-19%22">COVID-19</searchLink><br /><searchLink fieldCode="DE" term="%22Landscape+changes%22">Landscape changes</searchLink>
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  Data: When COVID-19 impacted Australia earlier this year, student accommodation providers found themselves in the most challenging operating environment imaginable. Deakin Residential Services (DRS) rapidly adapted to the continually changing landscape, taking a 'whatever it takes' approach to supporting students across all four of Deakin University's campuses. Adopting a focus on ensuring members of our community were supported, engaged and informed, DRS instigated ongoing one on one welfare checks with every resident, and introduced a new wellbeing model tailored to support students through life 'out of the ordinary;' facilitated a comprehensive suite of virtual programs to foster community and responsibly engage students in a COVID-safe manner, and leveraged technology to keep students informed, manage expectations, and demonstrably ensure understanding, compliance and active support for key safety messages. This paper will share further details regarding this three-part strategy, exploring aspects which have been found to be silver-linings and likely to remain part of our operation post-pandemic, along with discussing some of the challenges and opportunities which have arisen throughout 2020. The authors will highlight key elements which are transferable, not only to other student accommodation providers, but also to those supporting the broader student experience within higher education. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Journal of the Australian & New Zealand Student Services Association is the property of Australia & New Zealand Student Services Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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      – Type: doi
        Value: 10.30688/janzssa.2021.1.04
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      – Code: eng
        Text: English
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        PageCount: 7
        StartPage: 52
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      – SubjectFull: Student engagement
        Type: general
      – SubjectFull: Students
        Type: general
      – SubjectFull: Academic accommodations
        Type: general
      – SubjectFull: Community support
        Type: general
      – SubjectFull: COVID-19
        Type: general
      – SubjectFull: Landscape changes
        Type: general
      – SubjectFull: Australia
        Type: general
      – SubjectFull: Deakin University
        Type: general
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      – TitleFull: Whatever It Takes: Maintaining Student Engagement and Wellbeing in Unprecedented Times.
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            NameFull: Burge, Laura
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            NameFull: Klein-Boonschate, Angelica
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              Text: 2021
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              Y: 2021
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