Servicescape in transnational higher education: the effects of campus design, physical environment and facilities on student experience and satisfaction.
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| Title: | Servicescape in transnational higher education: the effects of campus design, physical environment and facilities on student experience and satisfaction. |
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| Authors: | Wilkins, Stephen1 (AUTHOR) stephen.wilkins@buid.ac.ae, Hazzam, Joe2 (AUTHOR), Ireland, John J.3 (AUTHOR) |
| Source: | Journal of Marketing for Higher Education. Jul-Dec2024, Vol. 34 Issue 2, p992-1011. 20p. |
| Subject Terms: | *Student attitudes, *College facilities, *College environment, *Effective teaching, *Student satisfaction |
| Abstract: | Previous research suggests that campus design and facilities may influence students' institution choice, perceived teaching and learning quality, student experience, and student satisfaction. However, to our knowledge, this is the first study to investigate the possible benefits of a new purpose-built campus in a transnational education setting from the student perspective. It was found that campus design, physical environment, and facilities may influence students' choice of institution, but these have less weight than other factors such as the university's reputation and teaching quality. Most students believe that opportunities for higher quality teaching and learning exist at the new campus, as all participants reported that the new teaching rooms have improved layouts and incorporated more technology. Also, most students perceive their overall student experience at the new campus as good or excellent, and every participant rated their overall satisfaction as the same or higher at the new campus compared to the old campus. No student was less satisfied with the new campus. The research findings suggest that institutions and students may both derive considerable benefits from a new purpose-built campus that has been well-designed and constructed. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Marketing for Higher Education is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 181054419 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Servicescape in transnational higher education: the effects of campus design, physical environment and facilities on student experience and satisfaction. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Wilkins%2C+Stephen%22">Wilkins, Stephen</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> stephen.wilkins@buid.ac.ae</i><br /><searchLink fieldCode="AR" term="%22Hazzam%2C+Joe%22">Hazzam, Joe</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Ireland%2C+John+J%2E%22">Ireland, John J.</searchLink><relatesTo>3</relatesTo> (AUTHOR) – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+Marketing+for+Higher+Education%22">Journal of Marketing for Higher Education</searchLink>. Jul-Dec2024, Vol. 34 Issue 2, p992-1011. 20p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Student+attitudes%22">Student attitudes</searchLink><br />*<searchLink fieldCode="DE" term="%22College+facilities%22">College facilities</searchLink><br />*<searchLink fieldCode="DE" term="%22College+environment%22">College environment</searchLink><br />*<searchLink fieldCode="DE" term="%22Effective+teaching%22">Effective teaching</searchLink><br />*<searchLink fieldCode="DE" term="%22Student+satisfaction%22">Student satisfaction</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Previous research suggests that campus design and facilities may influence students' institution choice, perceived teaching and learning quality, student experience, and student satisfaction. However, to our knowledge, this is the first study to investigate the possible benefits of a new purpose-built campus in a transnational education setting from the student perspective. It was found that campus design, physical environment, and facilities may influence students' choice of institution, but these have less weight than other factors such as the university's reputation and teaching quality. Most students believe that opportunities for higher quality teaching and learning exist at the new campus, as all participants reported that the new teaching rooms have improved layouts and incorporated more technology. Also, most students perceive their overall student experience at the new campus as good or excellent, and every participant rated their overall satisfaction as the same or higher at the new campus compared to the old campus. No student was less satisfied with the new campus. The research findings suggest that institutions and students may both derive considerable benefits from a new purpose-built campus that has been well-designed and constructed. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of Marketing for Higher Education is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=181054419 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1080/08841241.2022.2139792 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 20 StartPage: 992 Subjects: – SubjectFull: Student attitudes Type: general – SubjectFull: College facilities Type: general – SubjectFull: College environment Type: general – SubjectFull: Effective teaching Type: general – SubjectFull: Student satisfaction Type: general Titles: – TitleFull: Servicescape in transnational higher education: the effects of campus design, physical environment and facilities on student experience and satisfaction. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Wilkins, Stephen – PersonEntity: Name: NameFull: Hazzam, Joe – PersonEntity: Name: NameFull: Ireland, John J. IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 07 Text: Jul-Dec2024 Type: published Y: 2024 Identifiers: – Type: issn-print Value: 08841241 Numbering: – Type: volume Value: 34 – Type: issue Value: 2 Titles: – TitleFull: Journal of Marketing for Higher Education Type: main |
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