The Impact of School Service Quality on Student Learning Satisfaction: A Comparative Study of Public and Private High Schools in China.
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| Title: | The Impact of School Service Quality on Student Learning Satisfaction: A Comparative Study of Public and Private High Schools in China. |
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| Authors: | Guo, Tao1 (AUTHOR), Li, Tianxin2 (AUTHOR), Qi, Zhanyong1 (AUTHOR) qizhanyong@snnu.edu.cn |
| Source: | European Journal of Education. Mar2025, Vol. 60 Issue 1, p1-14. 14p. |
| Subject Terms: | *Student satisfaction, *Private schools, *Educational quality, Quality of service, Structural equation modeling |
| Abstract: | This study examined the relationship between school service quality and student learning satisfaction in public and private high schools in China, considering the influence of students' socioeconomic background and household registration location. A comparative study was conducted using a questionnaire administered to 22,588 students in 20 districts in X City in China. Following the structural equation modelling (SEM), the study found that four factors of school service quality (e.g. reliability, responsiveness, assurance and empathy) positively influenced student learning satisfaction in both public and private high schools. Additionally, measurement invariance was maintained across different school types, socioeconomic background and household registration location, which validates the comparability of data across these diverse groups. Latent mean comparison revealed that students from private high schools and those from higher socioeconomic backgrounds experienced greater satisfaction with school services quality and learning experience than their peers in public schools and those from lower socioeconomic backgrounds. The study emphasised the need for educational policies that address these disparities to improve the quality of education in public schools and support students from less advantaged backgrounds. Such policies are crucial for promoting equitable educational opportunities and enhancing overall student satisfaction. [ABSTRACT FROM AUTHOR] |
| Copyright of European Journal of Education is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 183654432 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: The Impact of School Service Quality on Student Learning Satisfaction: A Comparative Study of Public and Private High Schools in China. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Guo%2C+Tao%22">Guo, Tao</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Li%2C+Tianxin%22">Li, Tianxin</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Qi%2C+Zhanyong%22">Qi, Zhanyong</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> qizhanyong@snnu.edu.cn</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22European+Journal+of+Education%22">European Journal of Education</searchLink>. Mar2025, Vol. 60 Issue 1, p1-14. 14p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Student+satisfaction%22">Student satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Private+schools%22">Private schools</searchLink><br />*<searchLink fieldCode="DE" term="%22Educational+quality%22">Educational quality</searchLink><br /><searchLink fieldCode="DE" term="%22Quality+of+service%22">Quality of service</searchLink><br /><searchLink fieldCode="DE" term="%22Structural+equation+modeling%22">Structural equation modeling</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: This study examined the relationship between school service quality and student learning satisfaction in public and private high schools in China, considering the influence of students' socioeconomic background and household registration location. A comparative study was conducted using a questionnaire administered to 22,588 students in 20 districts in X City in China. Following the structural equation modelling (SEM), the study found that four factors of school service quality (e.g. reliability, responsiveness, assurance and empathy) positively influenced student learning satisfaction in both public and private high schools. Additionally, measurement invariance was maintained across different school types, socioeconomic background and household registration location, which validates the comparability of data across these diverse groups. Latent mean comparison revealed that students from private high schools and those from higher socioeconomic backgrounds experienced greater satisfaction with school services quality and learning experience than their peers in public schools and those from lower socioeconomic backgrounds. The study emphasised the need for educational policies that address these disparities to improve the quality of education in public schools and support students from less advantaged backgrounds. Such policies are crucial for promoting equitable educational opportunities and enhancing overall student satisfaction. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of European Journal of Education is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=183654432 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1111/ejed.70013 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 14 StartPage: 1 Subjects: – SubjectFull: Student satisfaction Type: general – SubjectFull: Private schools Type: general – SubjectFull: Educational quality Type: general – SubjectFull: Quality of service Type: general – SubjectFull: Structural equation modeling Type: general Titles: – TitleFull: The Impact of School Service Quality on Student Learning Satisfaction: A Comparative Study of Public and Private High Schools in China. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Guo, Tao – PersonEntity: Name: NameFull: Li, Tianxin – PersonEntity: Name: NameFull: Qi, Zhanyong IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 03 Text: Mar2025 Type: published Y: 2025 Identifiers: – Type: issn-print Value: 01418211 Numbering: – Type: volume Value: 60 – Type: issue Value: 1 Titles: – TitleFull: European Journal of Education Type: main |
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