View in EDS HTML Full Text PDF Full Text

Benefits and Challenges in Adopting Mobile Performance Support Systems.

Saved in:
Bibliographic Details
Title: Benefits and Challenges in Adopting Mobile Performance Support Systems.
Authors: Huang, Yao1 (AUTHOR) yaohuang@shsu.edu, Klein, James D.2 (AUTHOR) jklein@fsu.edu
Source: TechTrends: Linking Research & Practice to Improve Learning. May2025, Vol. 69 Issue 3, p684-698. 15p.
Subject Terms: *Performance technology, *Adoption of ideas, *Qualitative research, *Organizational learning, *Nonformal education, Organizational performance
Abstract: Mobile performance support systems (MPSS) are being adopted to support workplace performance across many industries and organizations as a non-formal learning solution. MPSS provides just-in-time access to assist workers in completing job tasks from anywhere with minimal help from others. A review of the literature suggests that empirical research on MPSS is sparse and sporadic. The purpose of this study was to explore the benefits and challenges of adopting MPSS in the workplace. Participants were 15 managers and leaders from companies and organizations in the learning and development sector in North America who were involved in the design and implementation of MPSS. The study employed qualitative field interviews and thematic analysis to identify nine major benefits and seven top challenges. Illustrative examples of each benefit and challenge are provided. Implications for organizations and practitioners who are considering adopting MPSS to support performance are discussed. [ABSTRACT FROM AUTHOR]
Copyright of TechTrends: Linking Research & Practice to Improve Learning is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
Full text is not displayed to guests.
FullText Links:
  – Type: pdflink
Text:
  Availability: 1
Header DbId: ehh
DbLabel: Education Research Complete
An: 185725477
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Benefits and Challenges in Adopting Mobile Performance Support Systems.
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Huang%2C+Yao%22">Huang, Yao</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> yaohuang@shsu.edu</i><br /><searchLink fieldCode="AR" term="%22Klein%2C+James+D%2E%22">Klein, James D.</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> jklein@fsu.edu</i>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="JN" term="%22TechTrends%3A+Linking+Research+%26+Practice+to+Improve+Learning%22">TechTrends: Linking Research & Practice to Improve Learning</searchLink>. May2025, Vol. 69 Issue 3, p684-698. 15p.
– Name: Subject
  Label: Subject Terms
  Group: Su
  Data: *<searchLink fieldCode="DE" term="%22Performance+technology%22">Performance technology</searchLink><br />*<searchLink fieldCode="DE" term="%22Adoption+of+ideas%22">Adoption of ideas</searchLink><br />*<searchLink fieldCode="DE" term="%22Qualitative+research%22">Qualitative research</searchLink><br />*<searchLink fieldCode="DE" term="%22Organizational+learning%22">Organizational learning</searchLink><br />*<searchLink fieldCode="DE" term="%22Nonformal+education%22">Nonformal education</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+performance%22">Organizational performance</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Mobile performance support systems (MPSS) are being adopted to support workplace performance across many industries and organizations as a non-formal learning solution. MPSS provides just-in-time access to assist workers in completing job tasks from anywhere with minimal help from others. A review of the literature suggests that empirical research on MPSS is sparse and sporadic. The purpose of this study was to explore the benefits and challenges of adopting MPSS in the workplace. Participants were 15 managers and leaders from companies and organizations in the learning and development sector in North America who were involved in the design and implementation of MPSS. The study employed qualitative field interviews and thematic analysis to identify nine major benefits and seven top challenges. Illustrative examples of each benefit and challenge are provided. Implications for organizations and practitioners who are considering adopting MPSS to support performance are discussed. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of TechTrends: Linking Research & Practice to Improve Learning is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=185725477
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1007/s11528-025-01071-3
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 15
        StartPage: 684
    Subjects:
      – SubjectFull: Performance technology
        Type: general
      – SubjectFull: Adoption of ideas
        Type: general
      – SubjectFull: Qualitative research
        Type: general
      – SubjectFull: Organizational learning
        Type: general
      – SubjectFull: Nonformal education
        Type: general
      – SubjectFull: Organizational performance
        Type: general
    Titles:
      – TitleFull: Benefits and Challenges in Adopting Mobile Performance Support Systems.
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Huang, Yao
      – PersonEntity:
          Name:
            NameFull: Klein, James D.
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 05
              Text: May2025
              Type: published
              Y: 2025
          Identifiers:
            – Type: issn-print
              Value: 87563894
          Numbering:
            – Type: volume
              Value: 69
            – Type: issue
              Value: 3
          Titles:
            – TitleFull: TechTrends: Linking Research & Practice to Improve Learning
              Type: main
ResultId 1