Navigating Bureaucracy: A Phenomenographic Study of DepEd Administrative Staff's Conceptions of Government Service Delivery.
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| Title: | Navigating Bureaucracy: A Phenomenographic Study of DepEd Administrative Staff's Conceptions of Government Service Delivery. |
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| Authors: | Mojica, Morrison B.1, Canoy, Orbel M.1 |
| Source: | Psychology & Education: A Multidisciplinary Journal. 2025, Vol. 50 Issue 9, p1107-1113. 7p. |
| Subject Terms: | *Bureaucracy, *School administration, *Phenomenography, *Public education, *Inclusive education, Public administration, Responsibility |
| Abstract: | This study explored the qualitatively different ways in which non-teaching administrative personnel in the Philippine Department of Education (DepEd) conceptualize government service delivery. Utilizing a phenomenographic research design, the study investigated how administrative staff experience, interpret, and make meaning of their roles within the bureaucratic structure of a large public education agency. Data were gathered from eighteen DepEd administrative staff members through a written interview guide and analyzed using established phenomenographic procedures. The findings revealed five distinct categories of description, namely: service delivery as rule compliance, efficiency and timeliness, facilitation of educational access, collaborative governance, and public empowerment and ethical stewardship. These categories were organized into an outcome space that reflects a hierarchy of increasingly complex and inclusive understandings of public service. While many participants focused on compliance and operational outputs, others articulated more transformative views grounded in ethical responsibility and citizen empowerment. The study affirms the diversity of administrative sense-making in public education. It highlights the need to reframe institutional support, capacity building, and recognition systems to cultivate higher-order conceptions of service among non-teaching staff. By listening to the voices of those who navigate bureaucracy daily, this research contributes to the discourse on public administration reform and inclusive education governance in the Philippine context. [ABSTRACT FROM AUTHOR] |
| Copyright of Psychology & Education: A Multidisciplinary Journal is the property of SciMatic Inc., Adnan Menderes Technocity and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 190603312 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Navigating Bureaucracy: A Phenomenographic Study of DepEd Administrative Staff's Conceptions of Government Service Delivery. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Mojica%2C+Morrison+B%2E%22">Mojica, Morrison B.</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Canoy%2C+Orbel+M%2E%22">Canoy, Orbel M.</searchLink><relatesTo>1</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Psychology+%26+Education%3A+A+Multidisciplinary+Journal%22">Psychology & Education: A Multidisciplinary Journal</searchLink>. 2025, Vol. 50 Issue 9, p1107-1113. 7p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Bureaucracy%22">Bureaucracy</searchLink><br />*<searchLink fieldCode="DE" term="%22School+administration%22">School administration</searchLink><br />*<searchLink fieldCode="DE" term="%22Phenomenography%22">Phenomenography</searchLink><br />*<searchLink fieldCode="DE" term="%22Public+education%22">Public education</searchLink><br />*<searchLink fieldCode="DE" term="%22Inclusive+education%22">Inclusive education</searchLink><br /><searchLink fieldCode="DE" term="%22Public+administration%22">Public administration</searchLink><br /><searchLink fieldCode="DE" term="%22Responsibility%22">Responsibility</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: This study explored the qualitatively different ways in which non-teaching administrative personnel in the Philippine Department of Education (DepEd) conceptualize government service delivery. Utilizing a phenomenographic research design, the study investigated how administrative staff experience, interpret, and make meaning of their roles within the bureaucratic structure of a large public education agency. Data were gathered from eighteen DepEd administrative staff members through a written interview guide and analyzed using established phenomenographic procedures. The findings revealed five distinct categories of description, namely: service delivery as rule compliance, efficiency and timeliness, facilitation of educational access, collaborative governance, and public empowerment and ethical stewardship. These categories were organized into an outcome space that reflects a hierarchy of increasingly complex and inclusive understandings of public service. While many participants focused on compliance and operational outputs, others articulated more transformative views grounded in ethical responsibility and citizen empowerment. The study affirms the diversity of administrative sense-making in public education. It highlights the need to reframe institutional support, capacity building, and recognition systems to cultivate higher-order conceptions of service among non-teaching staff. By listening to the voices of those who navigate bureaucracy daily, this research contributes to the discourse on public administration reform and inclusive education governance in the Philippine context. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Psychology & Education: A Multidisciplinary Journal is the property of SciMatic Inc., Adnan Menderes Technocity and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=190603312 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.70838/pemj.500910 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 7 StartPage: 1107 Subjects: – SubjectFull: Bureaucracy Type: general – SubjectFull: School administration Type: general – SubjectFull: Phenomenography Type: general – SubjectFull: Public education Type: general – SubjectFull: Inclusive education Type: general – SubjectFull: Public administration Type: general – SubjectFull: Responsibility Type: general Titles: – TitleFull: Navigating Bureaucracy: A Phenomenographic Study of DepEd Administrative Staff's Conceptions of Government Service Delivery. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Mojica, Morrison B. – PersonEntity: Name: NameFull: Canoy, Orbel M. IsPartOfRelationships: – BibEntity: Dates: – D: 22 M: 12 Text: 2025 Type: published Y: 2025 Identifiers: – Type: issn-print Value: 28224353 Numbering: – Type: volume Value: 50 – Type: issue Value: 9 Titles: – TitleFull: Psychology & Education: A Multidisciplinary Journal Type: main |
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