Modelo Kano de satisfacción del proceso educativo y la implementación de tecnologías de la información y comunicación (TICs) en cursos de Microbiología, 2018-2024.
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| Title: | Modelo Kano de satisfacción del proceso educativo y la implementación de tecnologías de la información y comunicación (TICs) en cursos de Microbiología, 2018-2024. |
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| Alternate Title: | Kano model of satisfaction with the educational process and the implementation of information and communication technologies (ICT) in Microbiology courses, 2018-2024. |
| Authors: | Zuñiga-Agüero, Alonso1 alonso.zunigaaguero@ucr.ac.cr, Molina Mora, Jose Arturo1 jose.molinamora@ucr.ac.cr |
| Source: | TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología. jul-dic2025, Issue 42, p99-111. 13p. |
| Subject Terms: | *COVID-19 pandemic, *Student satisfaction, *Higher education, *Educational technology, *Learning, Information & communication technologies, Kano model (Product management), Microbiology |
| Geographic Terms: | Costa Rica |
| Abstract (English): | High-quality teaching in higher education is a critical element in shaping future professionals in society. For this reason, optimizing teaching practices and achieving student satisfaction are essential. In the context of the COVID-19 pandemic, where Information and Communication Technologies (ICT) played a vital role, education experienced an abrupt change that prompted a re-evaluation of educational needs. Through the MicroTICs projects (2018-2024), the Faculty of Microbiology at the University of Costa Rica (Costa Rica) has seen an opportunity to enhance the educational experience with the use of ICT. In this context, this study aimed to evaluate satisfaction with the educational process according to the Kano model and the implementation of ICT in courses within this unit, comparing information pre- and post-pandemic. With regard to the Kano model, it was possible to identify basic, desired, and attractive characteristics influencing student satisfaction, highlighting the use of technology, experienced faculty, and stronger connections to future professions in the post-pandemic era. Regarding ICT, a wide variety of resources were successfully implemented across eight courses. High levels of student satisfaction were documented in methodological aspects, the tools themselves, and overall. Together, these results are not only vital for improving educational quality but also serve as a model that can be adopted in other contexts and fields of education. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): | La enseñanza de calidad en educación superior es elemento crítico en la formación del futuro profesional de la sociedad. En el contexto de la pandemia COVID-19, donde las Tecnologías de la Información y Comunicación (TICs) tuvieron un protagonismo vital, la educación vivió un cambio abrupto que implica redescubrir las necesidades educativas. Con los proyectos MicroTICs (2018-2024), la Facultad de Microbiología, Universidad de Costa Rica ha visto una oportunidad de mejorar la experiencia educativa con uso de TICs. En este contexto, este estudio pretendió evaluar la satisfacción del proceso educativo según el modelo Kano y la implementación de las TICs en cursos de esta unidad, comparando información pre- y post-pandemia. Respecto al modelo Kano, se reconocieron las características básicas, deseadas y atractivas de satisfacción estudiantil, destacando el uso de tecnologías, docentes con experiencia, y mayor vínculo a la futura profesión en la época post-pandemia. En relación con las TICs, se implementó una gran diversidad de recursos y con un alto nivel de satisfacción estudiantil en aspectos metodológicos, herramientas, y a nivel general. En conjunto, estos resultados no solo son vitales para aumentar la calidad educativa, sino que sirve como modelo para ser adoptado en otros contextos y campos de la educación. [ABSTRACT FROM AUTHOR] |
| Copyright of TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología is the property of School of Computer Science, La Pata University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 191557470 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Modelo Kano de satisfacción del proceso educativo y la implementación de tecnologías de la información y comunicación (TICs) en cursos de Microbiología, 2018-2024. – Name: TitleAlt Label: Alternate Title Group: TiAlt Data: Kano model of satisfaction with the educational process and the implementation of information and communication technologies (ICT) in Microbiology courses, 2018-2024. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Zuñiga-Agüero%2C+Alonso%22">Zuñiga-Agüero, Alonso</searchLink><relatesTo>1</relatesTo><i> alonso.zunigaaguero@ucr.ac.cr</i><br /><searchLink fieldCode="AR" term="%22Molina+Mora%2C+Jose+Arturo%22">Molina Mora, Jose Arturo</searchLink><relatesTo>1</relatesTo><i> jose.molinamora@ucr.ac.cr</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22TE+%26+ET%3A+Revista+Iberoamericana+de+Tecnología+en+Educación+y+Educación+en+Tecnología%22">TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología</searchLink>. jul-dic2025, Issue 42, p99-111. 13p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22COVID-19+pandemic%22">COVID-19 pandemic</searchLink><br />*<searchLink fieldCode="DE" term="%22Student+satisfaction%22">Student satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Higher+education%22">Higher education</searchLink><br />*<searchLink fieldCode="DE" term="%22Educational+technology%22">Educational technology</searchLink><br />*<searchLink fieldCode="DE" term="%22Learning%22">Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Information+%26+communication+technologies%22">Information & communication technologies</searchLink><br /><searchLink fieldCode="DE" term="%22Kano+model+%28Product+management%29%22">Kano model (Product management)</searchLink><br /><searchLink fieldCode="DE" term="%22Microbiology%22">Microbiology</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Costa+Rica%22">Costa Rica</searchLink> – Name: Abstract Label: Abstract (English) Group: Ab Data: High-quality teaching in higher education is a critical element in shaping future professionals in society. For this reason, optimizing teaching practices and achieving student satisfaction are essential. In the context of the COVID-19 pandemic, where Information and Communication Technologies (ICT) played a vital role, education experienced an abrupt change that prompted a re-evaluation of educational needs. Through the MicroTICs projects (2018-2024), the Faculty of Microbiology at the University of Costa Rica (Costa Rica) has seen an opportunity to enhance the educational experience with the use of ICT. In this context, this study aimed to evaluate satisfaction with the educational process according to the Kano model and the implementation of ICT in courses within this unit, comparing information pre- and post-pandemic. With regard to the Kano model, it was possible to identify basic, desired, and attractive characteristics influencing student satisfaction, highlighting the use of technology, experienced faculty, and stronger connections to future professions in the post-pandemic era. Regarding ICT, a wide variety of resources were successfully implemented across eight courses. High levels of student satisfaction were documented in methodological aspects, the tools themselves, and overall. Together, these results are not only vital for improving educational quality but also serve as a model that can be adopted in other contexts and fields of education. [ABSTRACT FROM AUTHOR] – Name: Abstract Label: Abstract (Spanish) Group: Ab Data: La enseñanza de calidad en educación superior es elemento crítico en la formación del futuro profesional de la sociedad. En el contexto de la pandemia COVID-19, donde las Tecnologías de la Información y Comunicación (TICs) tuvieron un protagonismo vital, la educación vivió un cambio abrupto que implica redescubrir las necesidades educativas. Con los proyectos MicroTICs (2018-2024), la Facultad de Microbiología, Universidad de Costa Rica ha visto una oportunidad de mejorar la experiencia educativa con uso de TICs. En este contexto, este estudio pretendió evaluar la satisfacción del proceso educativo según el modelo Kano y la implementación de las TICs en cursos de esta unidad, comparando información pre- y post-pandemia. Respecto al modelo Kano, se reconocieron las características básicas, deseadas y atractivas de satisfacción estudiantil, destacando el uso de tecnologías, docentes con experiencia, y mayor vínculo a la futura profesión en la época post-pandemia. En relación con las TICs, se implementó una gran diversidad de recursos y con un alto nivel de satisfacción estudiantil en aspectos metodológicos, herramientas, y a nivel general. En conjunto, estos resultados no solo son vitales para aumentar la calidad educativa, sino que sirve como modelo para ser adoptado en otros contextos y campos de la educación. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología is the property of School of Computer Science, La Pata University and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.24215/18509959.42.e10 Languages: – Code: spa Text: Spanish PhysicalDescription: Pagination: PageCount: 13 StartPage: 99 Subjects: – SubjectFull: COVID-19 pandemic Type: general – SubjectFull: Student satisfaction Type: general – SubjectFull: Higher education Type: general – SubjectFull: Educational technology Type: general – SubjectFull: Learning Type: general – SubjectFull: Information & communication technologies Type: general – SubjectFull: Kano model (Product management) Type: general – SubjectFull: Microbiology Type: general – SubjectFull: Costa Rica Type: general Titles: – TitleFull: Modelo Kano de satisfacción del proceso educativo y la implementación de tecnologías de la información y comunicación (TICs) en cursos de Microbiología, 2018-2024. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Zuñiga-Agüero, Alonso – PersonEntity: Name: NameFull: Molina Mora, Jose Arturo IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 07 Text: jul-dic2025 Type: published Y: 2025 Identifiers: – Type: issn-print Value: 18510086 Numbering: – Type: issue Value: 42 Titles: – TitleFull: TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología Type: main |
| ResultId | 1 |
