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The Citizen between Disbelief and Purpose: Trust and Social Media in Government.

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Title: The Citizen between Disbelief and Purpose: Trust and Social Media in Government.
Authors: Rodrigues, Josevana de Lucena1 (AUTHOR) josevana.lucena@ifpa.edu.br, Arruda Filho, Emílio José Montero2 (AUTHOR), Borges, Fabrício Quadros3 (AUTHOR)
Source: Information Polity: The International Journal of Government & Democracy in the Information Age. May2026, Vol. 31 Issue 2, p143-165. 23p.
Subject Terms: *Social media, Trust, Local government, Public institutions, Digital technology, Ethnology research, Political participation
Abstract: This research examines how citizen participation in local government social media relates to trust in public institutions. The study adopts a qualitative netnographic design, combining observation of government Facebook pages with interviews conducted with active citizens in urban regions of the Brazilian Amazon. This approach enables a deeper understanding of how online interactions reflect citizens' perceptions of competence, benevolence, and integrity in local governments. The findings reveal distinct levels of participation and trust shaped by the communicative dynamics of social media, demonstrating how digital engagement practices influence citizens' emotional connection and confidence in governmental actions. Overall, the study highlights the role of social media as both a technological and social space that mediates contemporary relationships between citizens and government. [ABSTRACT FROM AUTHOR]
Copyright of Information Polity: The International Journal of Government & Democracy in the Information Age is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: The Citizen between Disbelief and Purpose: Trust and Social Media in Government.
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  Data: <searchLink fieldCode="AR" term="%22Rodrigues%2C+Josevana+de+Lucena%22">Rodrigues, Josevana de Lucena</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> josevana.lucena@ifpa.edu.br</i><br /><searchLink fieldCode="AR" term="%22Arruda+Filho%2C+Emílio+José+Montero%22">Arruda Filho, Emílio José Montero</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Borges%2C+Fabrício+Quadros%22">Borges, Fabrício Quadros</searchLink><relatesTo>3</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Information+Polity%3A+The+International+Journal+of+Government+%26+Democracy+in+the+Information+Age%22">Information Polity: The International Journal of Government & Democracy in the Information Age</searchLink>. May2026, Vol. 31 Issue 2, p143-165. 23p.
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  Data: *<searchLink fieldCode="DE" term="%22Social+media%22">Social media</searchLink><br /><searchLink fieldCode="DE" term="%22Trust%22">Trust</searchLink><br /><searchLink fieldCode="DE" term="%22Local+government%22">Local government</searchLink><br /><searchLink fieldCode="DE" term="%22Public+institutions%22">Public institutions</searchLink><br /><searchLink fieldCode="DE" term="%22Digital+technology%22">Digital technology</searchLink><br /><searchLink fieldCode="DE" term="%22Ethnology+research%22">Ethnology research</searchLink><br /><searchLink fieldCode="DE" term="%22Political+participation%22">Political participation</searchLink>
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  Label: Abstract
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  Data: This research examines how citizen participation in local government social media relates to trust in public institutions. The study adopts a qualitative netnographic design, combining observation of government Facebook pages with interviews conducted with active citizens in urban regions of the Brazilian Amazon. This approach enables a deeper understanding of how online interactions reflect citizens' perceptions of competence, benevolence, and integrity in local governments. The findings reveal distinct levels of participation and trust shaped by the communicative dynamics of social media, demonstrating how digital engagement practices influence citizens' emotional connection and confidence in governmental actions. Overall, the study highlights the role of social media as both a technological and social space that mediates contemporary relationships between citizens and government. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Information Polity: The International Journal of Government & Democracy in the Information Age is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1177/15701255261416610
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      – Code: eng
        Text: English
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        PageCount: 23
        StartPage: 143
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      – SubjectFull: Social media
        Type: general
      – SubjectFull: Trust
        Type: general
      – SubjectFull: Local government
        Type: general
      – SubjectFull: Public institutions
        Type: general
      – SubjectFull: Digital technology
        Type: general
      – SubjectFull: Ethnology research
        Type: general
      – SubjectFull: Political participation
        Type: general
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      – TitleFull: The Citizen between Disbelief and Purpose: Trust and Social Media in Government.
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            NameFull: Arruda Filho, Emílio José Montero
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          Name:
            NameFull: Borges, Fabrício Quadros
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          Dates:
            – D: 01
              M: 05
              Text: May2026
              Type: published
              Y: 2026
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            – TitleFull: Information Polity: The International Journal of Government & Democracy in the Information Age
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