Virtual Reference Services and Instruction: An Assessment.
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| Title: | Virtual Reference Services and Instruction: An Assessment. |
|---|---|
| Authors: | Moyo, Lesley M.1 lmm26@psu.edu |
| Source: | Reference Librarian. 2006, Vol. 46 Issue 95/96, p213-230. 18p. |
| Subject Terms: | *Library reference services, *Library user satisfaction, *Electronic reference services (Libraries), *Services for college students, *Libraries & students, *Needs assessment, *Internet users, Internet in library reference services, Face-to-face communication, Communication styles, Human services |
| Abstract: | This paper assesses the incorporation of instruction in library virtual reference services (VRS), and explores whether the rate, and nature of instruction provided to patrons during VRS sessions is different than that provided during face-to-face reference. The Penn State VRS was used as a case study in this assessment. An analysis of a sample of archived Penn State VRS transcripts was conducted to assess the nature and quantity of instruction provided based on the presence of defined instructional elements incorporated in the sessions. The paper discusses the similarities and differences in approach to instruction during VRS and face-to-face reference, and how these relate to overall instructional services in academic libraries. The paper also reviews findings of some similar studies cited in the literature. The findings of this study indicate that there is a significant amount of instruction taking place during both face-to-face reference and VRS. Furthermore, the approach to instruction in both reference environments is very similar. However, the VRS system in use at Penn State (LSSI Virtual Reference Toolkit), because of its technological features and capability, has facilitated new and unique enhancements to instructive reference that are not available in face-to-face reference. [ABSTRACT FROM AUTHOR] |
| Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 23638970 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Virtual Reference Services and Instruction: An Assessment. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Moyo%2C+Lesley+M%2E%22">Moyo, Lesley M.</searchLink><relatesTo>1</relatesTo><i> lmm26@psu.edu</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Reference+Librarian%22">Reference Librarian</searchLink>. 2006, Vol. 46 Issue 95/96, p213-230. 18p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+user+satisfaction%22">Library user satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br />*<searchLink fieldCode="DE" term="%22Services+for+college+students%22">Services for college students</searchLink><br />*<searchLink fieldCode="DE" term="%22Libraries+%26+students%22">Libraries & students</searchLink><br />*<searchLink fieldCode="DE" term="%22Needs+assessment%22">Needs assessment</searchLink><br />*<searchLink fieldCode="DE" term="%22Internet+users%22">Internet users</searchLink><br /><searchLink fieldCode="DE" term="%22Internet+in+library+reference+services%22">Internet in library reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Face-to-face+communication%22">Face-to-face communication</searchLink><br /><searchLink fieldCode="DE" term="%22Communication+styles%22">Communication styles</searchLink><br /><searchLink fieldCode="DE" term="%22Human+services%22">Human services</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: This paper assesses the incorporation of instruction in library virtual reference services (VRS), and explores whether the rate, and nature of instruction provided to patrons during VRS sessions is different than that provided during face-to-face reference. The Penn State VRS was used as a case study in this assessment. An analysis of a sample of archived Penn State VRS transcripts was conducted to assess the nature and quantity of instruction provided based on the presence of defined instructional elements incorporated in the sessions. The paper discusses the similarities and differences in approach to instruction during VRS and face-to-face reference, and how these relate to overall instructional services in academic libraries. The paper also reviews findings of some similar studies cited in the literature. The findings of this study indicate that there is a significant amount of instruction taking place during both face-to-face reference and VRS. Furthermore, the approach to instruction in both reference environments is very similar. However, the VRS system in use at Penn State (LSSI Virtual Reference Toolkit), because of its technological features and capability, has facilitated new and unique enhancements to instructive reference that are not available in face-to-face reference. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=23638970 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1300/J120v46n95_13 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 18 StartPage: 213 Subjects: – SubjectFull: Library reference services Type: general – SubjectFull: Library user satisfaction Type: general – SubjectFull: Electronic reference services (Libraries) Type: general – SubjectFull: Services for college students Type: general – SubjectFull: Libraries & students Type: general – SubjectFull: Needs assessment Type: general – SubjectFull: Internet users Type: general – SubjectFull: Internet in library reference services Type: general – SubjectFull: Face-to-face communication Type: general – SubjectFull: Communication styles Type: general – SubjectFull: Human services Type: general Titles: – TitleFull: Virtual Reference Services and Instruction: An Assessment. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Moyo, Lesley M. IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: 2006 Type: published Y: 2006 Identifiers: – Type: issn-print Value: 02763877 Numbering: – Type: volume Value: 46 – Type: issue Value: 95/96 Titles: – TitleFull: Reference Librarian Type: main |
| ResultId | 1 |
