Bibliographic Details
| Title: |
Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis. |
| Authors: |
McCain, Cheryl1 clmccain@ou.edu |
| Source: |
Reference Librarian. 2007, Vol. 47 Issue 2, p5-16. 12p. 2 Graphs. |
| Subject Terms: |
*Library science, *Reference librarians, *Academic libraries, *Library orientation, *Libraries, Library telephone reference services |
| Abstract: |
It has been established that much of the assistance provided to library patrons at reference desks dues not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
