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Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis.

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Title: Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis.
Authors: McCain, Cheryl1 clmccain@ou.edu
Source: Reference Librarian. 2007, Vol. 47 Issue 2, p5-16. 12p. 2 Graphs.
Subject Terms: *Library science, *Reference librarians, *Academic libraries, *Library orientation, *Libraries, Library telephone reference services
Abstract: It has been established that much of the assistance provided to library patrons at reference desks dues not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. [ABSTRACT FROM AUTHOR]
Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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PubType: Academic Journal
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  Data: Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis.
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  Data: <searchLink fieldCode="AR" term="%22McCain%2C+Cheryl%22">McCain, Cheryl</searchLink><relatesTo>1</relatesTo><i> clmccain@ou.edu</i>
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  Data: *<searchLink fieldCode="DE" term="%22Library+science%22">Library science</searchLink><br />*<searchLink fieldCode="DE" term="%22Reference+librarians%22">Reference librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Academic+libraries%22">Academic libraries</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+orientation%22">Library orientation</searchLink><br />*<searchLink fieldCode="DE" term="%22Libraries%22">Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Library+telephone+reference+services%22">Library telephone reference services</searchLink>
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  Data: It has been established that much of the assistance provided to library patrons at reference desks dues not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1300/J120v47n98_02
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      – Code: eng
        Text: English
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      – SubjectFull: Reference librarians
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      – SubjectFull: Academic libraries
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      – SubjectFull: Library orientation
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      – SubjectFull: Libraries
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      – SubjectFull: Library telephone reference services
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      – TitleFull: Telephone Calls Received at an Academic Library's Reference Desk: A New Analysis.
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              Text: 2007
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