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Whatever Happened to "Always Cite the Source?".

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Title: Whatever Happened to "Always Cite the Source?".
Authors: Agosto, Denise E.1, Anderton, Holly2
Source: Reference & User Services Quarterly. Fall2007, Vol. 47 Issue 1, p44-54. 11p. 3 Charts.
Subject Terms: *Library reference services, *Electronic reference services (Libraries), Library telephone reference services, Public library reference services
Geographic Terms: Canada, United States
Abstract: This article presents a study of source citing in telephone reference service at the twenty-five largest public library systems in the United States and Canada. The results showed that in eighty-six out of the 125 total reference transactions analyzed (68.8 percent of the cases), respondents gave no sources for their answers. The article also discusses a number of additional issues uncovered during the study that are not related to source citing but that have important implications for reference services. The authors conclude that best reference practices are not being followed in many instances of public library telephone reference, and they close with a number of simple suggestions for improving telephone, face-to-face, and digital reference services. [ABSTRACT FROM AUTHOR]
Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Whatever Happened to "Always Cite the Source?".
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  Data: <searchLink fieldCode="JN" term="%22Reference+%26+User+Services+Quarterly%22">Reference & User Services Quarterly</searchLink>. Fall2007, Vol. 47 Issue 1, p44-54. 11p. 3 Charts.
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  Data: *<searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br />*<searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br /><searchLink fieldCode="DE" term="%22Library+telephone+reference+services%22">Library telephone reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Public+library+reference+services%22">Public library reference services</searchLink>
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  Data: This article presents a study of source citing in telephone reference service at the twenty-five largest public library systems in the United States and Canada. The results showed that in eighty-six out of the 125 total reference transactions analyzed (68.8 percent of the cases), respondents gave no sources for their answers. The article also discusses a number of additional issues uncovered during the study that are not related to source citing but that have important implications for reference services. The authors conclude that best reference practices are not being followed in many instances of public library telephone reference, and they close with a number of simple suggestions for improving telephone, face-to-face, and digital reference services. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.5860/rusq.47n1.44
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      – Code: eng
        Text: English
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      – SubjectFull: Library reference services
        Type: general
      – SubjectFull: Electronic reference services (Libraries)
        Type: general
      – SubjectFull: Library telephone reference services
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      – SubjectFull: Public library reference services
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      – SubjectFull: Canada
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      – SubjectFull: United States
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      – TitleFull: Whatever Happened to "Always Cite the Source?".
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              Text: Fall2007
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