A Multi-Method Evaluation of the Teen Pregnancy Hotline in Taiwan.
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| Title: | A Multi-Method Evaluation of the Teen Pregnancy Hotline in Taiwan. |
|---|---|
| Authors: | Wei, Hsi-sheng1 hswei@mail.ntpu.edu.tw, Chen, Li-hsin2, Su, Hsiu-chih3, Williams, James4 |
| Source: | Child & Adolescent Social Work Journal. Jun2010, Vol. 27 Issue 3, p213-229. 17p. |
| Subject Terms: | *Teenage pregnancy, *Crisis intervention (Mental health services), *Information services, *Counseling, Hotlines (Counseling), Crisis centers, Emergency medical services communication systems |
| Geographic Terms: | Taiwan |
| Abstract: | The present study examines the outputs and qualities of the thirteen teen pregnancy service hotlines in Taiwan that were funded by the Children’s Bureau in 2004 and 2005. The evaluation was made through agency visits, focus groups, document reviews, call-in tests and the use of a management information system. The results show that the average number of calls was low, and one agency did not receive any calls during the time period examined. The quality of services varied, and the advice provided by the hotline staff was influenced by the value orientation of the agencies. Most callers were adult women, and the major services they received were information and emotional support. The service characteristics were heavily affected by the goals and routine tasks of the agencies as certain agencies applied their existing services to the program without assessing their fitness to the needs of the potential clients. Suggestions for service improvement are provided, including an islandwide hotline to be set up and operated by a single agency with high accountability. Implications for program monitoring and documentation, staff training and knowledge-sharing, and service advertisement and promotion are also discussed. [ABSTRACT FROM AUTHOR] |
| Copyright of Child & Adolescent Social Work Journal is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 50808687 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: A Multi-Method Evaluation of the Teen Pregnancy Hotline in Taiwan. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Wei%2C+Hsi-sheng%22">Wei, Hsi-sheng</searchLink><relatesTo>1</relatesTo><i> hswei@mail.ntpu.edu.tw</i><br /><searchLink fieldCode="AR" term="%22Chen%2C+Li-hsin%22">Chen, Li-hsin</searchLink><relatesTo>2</relatesTo><br /><searchLink fieldCode="AR" term="%22Su%2C+Hsiu-chih%22">Su, Hsiu-chih</searchLink><relatesTo>3</relatesTo><br /><searchLink fieldCode="AR" term="%22Williams%2C+James%22">Williams, James</searchLink><relatesTo>4</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Child+%26+Adolescent+Social+Work+Journal%22">Child & Adolescent Social Work Journal</searchLink>. Jun2010, Vol. 27 Issue 3, p213-229. 17p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Teenage+pregnancy%22">Teenage pregnancy</searchLink><br />*<searchLink fieldCode="DE" term="%22Crisis+intervention+%28Mental+health+services%29%22">Crisis intervention (Mental health services)</searchLink><br />*<searchLink fieldCode="DE" term="%22Information+services%22">Information services</searchLink><br />*<searchLink fieldCode="DE" term="%22Counseling%22">Counseling</searchLink><br /><searchLink fieldCode="DE" term="%22Hotlines+%28Counseling%29%22">Hotlines (Counseling)</searchLink><br /><searchLink fieldCode="DE" term="%22Crisis+centers%22">Crisis centers</searchLink><br /><searchLink fieldCode="DE" term="%22Emergency+medical+services+communication+systems%22">Emergency medical services communication systems</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Taiwan%22">Taiwan</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: The present study examines the outputs and qualities of the thirteen teen pregnancy service hotlines in Taiwan that were funded by the Children’s Bureau in 2004 and 2005. The evaluation was made through agency visits, focus groups, document reviews, call-in tests and the use of a management information system. The results show that the average number of calls was low, and one agency did not receive any calls during the time period examined. The quality of services varied, and the advice provided by the hotline staff was influenced by the value orientation of the agencies. Most callers were adult women, and the major services they received were information and emotional support. The service characteristics were heavily affected by the goals and routine tasks of the agencies as certain agencies applied their existing services to the program without assessing their fitness to the needs of the potential clients. Suggestions for service improvement are provided, including an islandwide hotline to be set up and operated by a single agency with high accountability. Implications for program monitoring and documentation, staff training and knowledge-sharing, and service advertisement and promotion are also discussed. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Child & Adolescent Social Work Journal is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1007/s10560-010-0199-4 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 17 StartPage: 213 Subjects: – SubjectFull: Teenage pregnancy Type: general – SubjectFull: Crisis intervention (Mental health services) Type: general – SubjectFull: Information services Type: general – SubjectFull: Counseling Type: general – SubjectFull: Hotlines (Counseling) Type: general – SubjectFull: Crisis centers Type: general – SubjectFull: Emergency medical services communication systems Type: general – SubjectFull: Taiwan Type: general Titles: – TitleFull: A Multi-Method Evaluation of the Teen Pregnancy Hotline in Taiwan. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Wei, Hsi-sheng – PersonEntity: Name: NameFull: Chen, Li-hsin – PersonEntity: Name: NameFull: Su, Hsiu-chih – PersonEntity: Name: NameFull: Williams, James IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 06 Text: Jun2010 Type: published Y: 2010 Identifiers: – Type: issn-print Value: 07380151 Numbering: – Type: volume Value: 27 – Type: issue Value: 3 Titles: – TitleFull: Child & Adolescent Social Work Journal Type: main |
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