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“User-testing” as a method for testing the fitness-for-purpose of written medicine information

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Title: “User-testing” as a method for testing the fitness-for-purpose of written medicine information
Authors: Raynor, David Kenneth1 d.k.raynor@leeds.ac.uk, Knapp, Peter1, Silcock, Jonathon2, Parkinson, Brian3, Feeney, Karen4
Source: Patient Education & Counseling. Jun2011, Vol. 83 Issue 3, p404-410. 7p.
Subject Terms: *Documentation, *Mixed methods research, *Revision (Writing process), Pharmacists, Patients, Anticoagulants, Questionnaires, Interviewing, Ibuprofen
Abstract: Objective: Written medicine information is essential to support spoken information from pharmacists, but must be fit-for-purpose. This study applied “user testing” to the booklet supplied to UK patients taking anticoagulant medicines. Methods: “User testing” uses mixed-methods, applied iteratively, to assess document performance – can people find and understand key points of information through a questionnaire and short semi-structured interview. The booklet was tested in 3 rounds of 10 people. After each round it was revised according to participants’ responses, and re-tested. Results: The first round questionnaire identified problems with 6/18 information points (booklet purpose; other information; what affected daily doses; effect of ibuprofen; tablet colour; drinking alcohol); interviews raised further issues. The booklet was revised and, in the second testing round, one problem identified (changing doses of other medicines); the interviews raised fewer issues. After further re-wording and re-design, a third round showed all questions found and understood by at least 8/10 participants. Conclusion: User testing assesses whether people can find and understand key information and can be applied using small numbers of participants. Application to medicine information can markedly improve performance. Practice implications: Information producers should consider user testing to ensure documents are ‘fit for purpose’ in informing patients. [Copyright &y& Elsevier]
Copyright of Patient Education & Counseling is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
FullText Text:
  Availability: 0
Header DbId: ehh
DbLabel: Education Research Complete
An: 61256474
AccessLevel: 6
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
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  Data: “User-testing” as a method for testing the fitness-for-purpose of written medicine information
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  Data: <searchLink fieldCode="AR" term="%22Raynor%2C+David+Kenneth%22">Raynor, David Kenneth</searchLink><relatesTo>1</relatesTo><i> d.k.raynor@leeds.ac.uk</i><br /><searchLink fieldCode="AR" term="%22Knapp%2C+Peter%22">Knapp, Peter</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Silcock%2C+Jonathon%22">Silcock, Jonathon</searchLink><relatesTo>2</relatesTo><br /><searchLink fieldCode="AR" term="%22Parkinson%2C+Brian%22">Parkinson, Brian</searchLink><relatesTo>3</relatesTo><br /><searchLink fieldCode="AR" term="%22Feeney%2C+Karen%22">Feeney, Karen</searchLink><relatesTo>4</relatesTo>
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  Data: <searchLink fieldCode="JN" term="%22Patient+Education+%26+Counseling%22">Patient Education & Counseling</searchLink>. Jun2011, Vol. 83 Issue 3, p404-410. 7p.
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  Data: *<searchLink fieldCode="DE" term="%22Documentation%22">Documentation</searchLink><br />*<searchLink fieldCode="DE" term="%22Mixed+methods+research%22">Mixed methods research</searchLink><br />*<searchLink fieldCode="DE" term="%22Revision+%28Writing+process%29%22">Revision (Writing process)</searchLink><br /><searchLink fieldCode="DE" term="%22Pharmacists%22">Pharmacists</searchLink><br /><searchLink fieldCode="DE" term="%22Patients%22">Patients</searchLink><br /><searchLink fieldCode="DE" term="%22Anticoagulants%22">Anticoagulants</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink><br /><searchLink fieldCode="DE" term="%22Interviewing%22">Interviewing</searchLink><br /><searchLink fieldCode="DE" term="%22Ibuprofen%22">Ibuprofen</searchLink>
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  Data: Objective: Written medicine information is essential to support spoken information from pharmacists, but must be fit-for-purpose. This study applied “user testing” to the booklet supplied to UK patients taking anticoagulant medicines. Methods: “User testing” uses mixed-methods, applied iteratively, to assess document performance – can people find and understand key points of information through a questionnaire and short semi-structured interview. The booklet was tested in 3 rounds of 10 people. After each round it was revised according to participants’ responses, and re-tested. Results: The first round questionnaire identified problems with 6/18 information points (booklet purpose; other information; what affected daily doses; effect of ibuprofen; tablet colour; drinking alcohol); interviews raised further issues. The booklet was revised and, in the second testing round, one problem identified (changing doses of other medicines); the interviews raised fewer issues. After further re-wording and re-design, a third round showed all questions found and understood by at least 8/10 participants. Conclusion: User testing assesses whether people can find and understand key information and can be applied using small numbers of participants. Application to medicine information can markedly improve performance. Practice implications: Information producers should consider user testing to ensure documents are ‘fit for purpose’ in informing patients. [Copyright &y& Elsevier]
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  Group: Ab
  Data: <i>Copyright of Patient Education & Counseling is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=61256474
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      – SubjectFull: Ibuprofen
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              Text: Jun2011
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