Blurred Promises: Ethical Consequences of Fine Print Policies in Insurance.
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| Title: | Blurred Promises: Ethical Consequences of Fine Print Policies in Insurance. |
|---|---|
| Authors: | Kvalnes, Øyvind1 Oyvind.Kvalnes@bi.no |
| Source: | Journal of Business Ethics. Oct2011, Vol. 103, p77-86. 10p. 3 Charts. |
| Subject Terms: | Standardized terms of contract, Insurance policies, Insurance, Clauses (Law), Ambiguity, Business ethics, Ethics |
| Abstract: | The insurance industry's practice of producing comprehensive insurance policies can have unforeseen and negative ethical consequences. Insurance policies express promises from the insurer to the insured, to the effect that the insurer should be trusted to appropriately assist the insured in case of accident. The relation is seriously undermined when the content of the promise is blurred, containing clauses and condition which are ambiguous or hidden in fine print. This paper contains an investigation of (1) the sources of the fine print policy practice, (2) its immediate effects on the degree to which the policies are understandable to the insured, (3) the ethical consequences that can follow from blurring the true content of the insurer's promise to the insured and (4) the measures insurers can take in order to develop a more constructive ethical relationship with its customers. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Business Ethics is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 73763936 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: Blurred Promises: Ethical Consequences of Fine Print Policies in Insurance. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Kvalnes%2C+Øyvind%22">Kvalnes, Øyvind</searchLink><relatesTo>1</relatesTo><i> Oyvind.Kvalnes@bi.no</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+Business+Ethics%22">Journal of Business Ethics</searchLink>. Oct2011, Vol. 103, p77-86. 10p. 3 Charts. – Name: Subject Label: Subject Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Standardized+terms+of+contract%22">Standardized terms of contract</searchLink><br /><searchLink fieldCode="DE" term="%22Insurance+policies%22">Insurance policies</searchLink><br /><searchLink fieldCode="DE" term="%22Insurance%22">Insurance</searchLink><br /><searchLink fieldCode="DE" term="%22Clauses+%28Law%29%22">Clauses (Law)</searchLink><br /><searchLink fieldCode="DE" term="%22Ambiguity%22">Ambiguity</searchLink><br /><searchLink fieldCode="DE" term="%22Business+ethics%22">Business ethics</searchLink><br /><searchLink fieldCode="DE" term="%22Ethics%22">Ethics</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: The insurance industry's practice of producing comprehensive insurance policies can have unforeseen and negative ethical consequences. Insurance policies express promises from the insurer to the insured, to the effect that the insurer should be trusted to appropriately assist the insured in case of accident. The relation is seriously undermined when the content of the promise is blurred, containing clauses and condition which are ambiguous or hidden in fine print. This paper contains an investigation of (1) the sources of the fine print policy practice, (2) its immediate effects on the degree to which the policies are understandable to the insured, (3) the ethical consequences that can follow from blurring the true content of the insurer's promise to the insured and (4) the measures insurers can take in order to develop a more constructive ethical relationship with its customers. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of Business Ethics is the property of Springer Nature and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=73763936 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1007/s10551-012-1224-7 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 77 Subjects: – SubjectFull: Standardized terms of contract Type: general – SubjectFull: Insurance policies Type: general – SubjectFull: Insurance Type: general – SubjectFull: Clauses (Law) Type: general – SubjectFull: Ambiguity Type: general – SubjectFull: Business ethics Type: general – SubjectFull: Ethics Type: general Titles: – TitleFull: Blurred Promises: Ethical Consequences of Fine Print Policies in Insurance. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Kvalnes, Øyvind IsPartOfRelationships: – BibEntity: Dates: – D: 02 M: 10 Text: Oct2011 Type: published Y: 2011 Identifiers: – Type: issn-print Value: 01674544 Numbering: – Type: volume Value: 103 Titles: – TitleFull: Journal of Business Ethics Type: main |
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