Invoking the User from Data to Design.
Saved in:
| Title: | Invoking the User from Data to Design. |
|---|---|
| Authors: | Tempelman-Kluit, Nadaleen1 ntk2@nyu.edu, Pearce, Alexa2 alexap@umich.edu |
| Source: | College & Research Libraries. Sep2014, Vol. 75 Issue 5, p616-640. 25p. |
| Subject Terms: | *Information-seeking behavior, *Motivation (Psychology), *Academic libraries, User-centered system design, Library user research |
| Abstract: | Personas, stemming from the field of user-centered design (UCD), are hypothetical users that represent the behaviors, goals, and values of actual users. This study describes the creation of personas in an academic library. With the goal of leveraging service-generated data, the authors coded a sample of chat reference transcripts, producing two numeric values for each. The transcripts were plotted on an X/Y graph where X represented the nature of the user's information need and Y represented the nature of the user's motivation. A k-means cluster analysis of the plotted points produced four clusters, which served as the personas' basis. [ABSTRACT FROM AUTHOR] |
| Copyright of College & Research Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
|---|---|
| Header | DbId: ehh DbLabel: Education Research Complete An: 97864373 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
| IllustrationInfo | |
| Items | – Name: Title Label: Title Group: Ti Data: Invoking the User from Data to Design. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Tempelman-Kluit%2C+Nadaleen%22">Tempelman-Kluit, Nadaleen</searchLink><relatesTo>1</relatesTo><i> ntk2@nyu.edu</i><br /><searchLink fieldCode="AR" term="%22Pearce%2C+Alexa%22">Pearce, Alexa</searchLink><relatesTo>2</relatesTo><i> alexap@umich.edu</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22College+%26+Research+Libraries%22">College & Research Libraries</searchLink>. Sep2014, Vol. 75 Issue 5, p616-640. 25p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Information-seeking+behavior%22">Information-seeking behavior</searchLink><br />*<searchLink fieldCode="DE" term="%22Motivation+%28Psychology%29%22">Motivation (Psychology)</searchLink><br />*<searchLink fieldCode="DE" term="%22Academic+libraries%22">Academic libraries</searchLink><br /><searchLink fieldCode="DE" term="%22User-centered+system+design%22">User-centered system design</searchLink><br /><searchLink fieldCode="DE" term="%22Library+user+research%22">Library user research</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Personas, stemming from the field of user-centered design (UCD), are hypothetical users that represent the behaviors, goals, and values of actual users. This study describes the creation of personas in an academic library. With the goal of leveraging service-generated data, the authors coded a sample of chat reference transcripts, producing two numeric values for each. The transcripts were plotted on an X/Y graph where X represented the nature of the user's information need and Y represented the nature of the user's motivation. A k-means cluster analysis of the plotted points produced four clusters, which served as the personas' basis. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of College & Research Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=97864373 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.5860/crl.75.5.616 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 25 StartPage: 616 Subjects: – SubjectFull: Information-seeking behavior Type: general – SubjectFull: Motivation (Psychology) Type: general – SubjectFull: Academic libraries Type: general – SubjectFull: User-centered system design Type: general – SubjectFull: Library user research Type: general Titles: – TitleFull: Invoking the User from Data to Design. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Tempelman-Kluit, Nadaleen – PersonEntity: Name: NameFull: Pearce, Alexa IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: Sep2014 Type: published Y: 2014 Identifiers: – Type: issn-print Value: 00100870 Numbering: – Type: volume Value: 75 – Type: issue Value: 5 Titles: – TitleFull: College & Research Libraries Type: main |
| ResultId | 1 |
