Daines III, J. G. (2014). Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections. Library Leadership & Management, 29(1), 1. https://doi.org/10.5860/llm.v29i1.7101
Chicago Style (17th ed.) CitationDaines III, J. Gordon. "Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections." Library Leadership & Management 29, no. 1 (2014): 1. https://doi.org/10.5860/llm.v29i1.7101.
MLA (9th ed.) CitationDaines III, J. Gordon. "Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections." Library Leadership & Management, vol. 29, no. 1, 2014, p. 1, https://doi.org/10.5860/llm.v29i1.7101.