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Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections.

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Title: Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections.
Authors: Daines III, J. Gordon1 gordon_daines@byu.edu
Source: Library Leadership & Management. 2014, Vol. 29 Issue 1, p1-23. 23p. 4 Diagrams.
Subject Terms: *Research libraries, Business process management, Archival processing
Company/Entity: Association of Research Libraries , Brigham Young University
Abstract: The article talks about business process management (BPM) in archival processing and the case of the L. Tom Perry Special Collections. Topics include reference service, the white paper released by the Association of Research Libraries in 2002 "Hidden Collections, Scholarly Barriers: Creating Access to Unprocessed Special Collections Materials in North America's Research Libraries," and the Brigham Young University in Utah and its Integrated Digital Special Collections (INDI) project.
Database: Education Research Complete
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DbLabel: Education Research Complete
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PubType: Academic Journal
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  Data: Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections.
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  Data: <searchLink fieldCode="JN" term="%22Library+Leadership+%26+Management%22">Library Leadership & Management</searchLink>. 2014, Vol. 29 Issue 1, p1-23. 23p. 4 Diagrams.
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  Data: *<searchLink fieldCode="DE" term="%22Research+libraries%22">Research libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Business+process+management%22">Business process management</searchLink><br /><searchLink fieldCode="DE" term="%22Archival+processing%22">Archival processing</searchLink>
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  Data: The article talks about business process management (BPM) in archival processing and the case of the L. Tom Perry Special Collections. Topics include reference service, the white paper released by the Association of Research Libraries in 2002 "Hidden Collections, Scholarly Barriers: Creating Access to Unprocessed Special Collections Materials in North America's Research Libraries," and the Brigham Young University in Utah and its Integrated Digital Special Collections (INDI) project.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=99529324
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        Value: 10.5860/llm.v29i1.7101
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      – Code: eng
        Text: English
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      – SubjectFull: Research libraries
        Type: general
      – SubjectFull: Business process management
        Type: general
      – SubjectFull: Archival processing
        Type: general
      – SubjectFull: Association of Research Libraries
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      – SubjectFull: Brigham Young University
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              Text: 2014
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