Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections.
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| Title: | Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections. |
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| Authors: | Daines III, J. Gordon1 gordon_daines@byu.edu |
| Source: | Library Leadership & Management. 2014, Vol. 29 Issue 1, p1-23. 23p. 4 Diagrams. |
| Subject Terms: | *Research libraries, Business process management, Archival processing |
| Company/Entity: | Association of Research Libraries , Brigham Young University |
| Abstract: | The article talks about business process management (BPM) in archival processing and the case of the L. Tom Perry Special Collections. Topics include reference service, the white paper released by the Association of Research Libraries in 2002 "Hidden Collections, Scholarly Barriers: Creating Access to Unprocessed Special Collections Materials in North America's Research Libraries," and the Brigham Young University in Utah and its Integrated Digital Special Collections (INDI) project. |
| Database: | Education Research Complete |
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