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EVALUACIÓN DE LA CALIDAD DEL SERVICIO PERCIBIDA EN ENTIDADES BANCARIAS A TRAVÉS DE LA ESCALA SERVQUAL.

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Title: EVALUACIÓN DE LA CALIDAD DEL SERVICIO PERCIBIDA EN ENTIDADES BANCARIAS A TRAVÉS DE LA ESCALA SERVQUAL.
Alternate Title: EVALUATION OF PERCEIVED SERVICE QUALITY IN BANKS USING THE SERVQUAL SCALE.
Authors: González Álvarez, Roxana1 rgonzalez@ucf.edu.cu
Source: Ciencia e Ingenieria Neogranadina. jun2015, Vol. 25 Issue 1, p113-135. 23p.
Database: Environment Complete
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  Data: EVALUACIÓN DE LA CALIDAD DEL SERVICIO PERCIBIDA EN ENTIDADES BANCARIAS A TRAVÉS DE LA ESCALA SERVQUAL.
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  Data: EVALUATION OF PERCEIVED SERVICE QUALITY IN BANKS USING THE SERVQUAL SCALE.
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        Text: Spanish
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        PageCount: 23
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      – TitleFull: EVALUACIÓN DE LA CALIDAD DEL SERVICIO PERCIBIDA EN ENTIDADES BANCARIAS A TRAVÉS DE LA ESCALA SERVQUAL.
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              Text: jun2015
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